Photomyne is a leading innovator in photo digitization and preservation technology, dedicated to helping people rediscover, preserve, and share their most meaningful memories. Founded with the mission to bring the past into the digital age, Photomyne has developed powerful, easy-to-use mobile apps that allow users to scan, restore, and enhance printed photos, slides, and negatives directly from their smartphones.Our technology combines advanced artificial intelligence with an intuitive user experience, making it simple for anyone to turn physical photo collections into beautifully organized digital archives. With millions of downloads worldwide, Photomyne has helped families, history enthusiasts, and memory-keepers safeguard their treasured moments for future generations.We believe memories deserve more than to sit in boxes or albums - they deserve to be celebrated, shared, and preserved. That’s why we continuously invest in innovation, improving our scanning quality, restoration tools, and cloud backup solutions to ensure the highest standards of reliability and security.Customer satisfaction is at the heart of everything we do. Our support team works diligently to provide responsive, helpful service, and we value the feedback we receive from our global community. Every review helps us refine our products and enhance the experience we provide.At Photomyne, we are passionate about connecting people to their stories - one photo at a time.
photomyne.com (photomyne.com) has 442 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Website
photomyne.com
Category
Photography
Listed on Five Star Index
2026
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The company replied to 98% of reviews.
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Most recent review: October 2026.
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Beware! You pay upfront then have to pay even more for features advertised 😡
I liked the ease of scanning all of my photos but I didn't like paying $99 to then discover I can't use 90% of the advertised features without paying more. Very disappointed 😞
Response from photomyne.comOct 25, 2026
Hi Lynda, thank you for sharing your experience. We’re sorry the separate pricing for some optional AI features wasn’t clear and left you feeling disappointed, especially after paying for a membership. Your membership includes Photomyne’s core scanning and enhancement tools, while AI Restore and Magic Motion are optional beta features with a separate cost; please email [email protected] and mention your review so we can look into your concerns.
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Doug L.
Not happy with the last picture I tried…
Not happy with the last picture I tried to clean up. Didn’t look like my family. Had this happen before only not as bad as this last one. Plus I’ve had Photomyne for several years, it’s not easy to use this system as it used to be.
Response from photomyne.comOct 14, 2026
Thank you for sharing your experience, Doug. I’m sorry the recent photo restoration didn’t look like your family and that using Photomyne feels less intuitive than before. We’d like to review the result with you and help address any difficulties - please email [email protected] and mention your review so we can assist you personally.
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Eileen F.
Unwanted sign up issue
Works reasonably well if you’re not too bothered about detailed quality. Scanning works better but is very time consuming. Biggest problem is I cancelled before the three day trial was over but they have still taken a full year’s subscription for a service I do not want. Currently trying to contact them.
Update: they have refunded most of the money (taken a month’s cost). Just take care if you sign up to the free trial.
Response from photomyne.comOct 12, 2026
Thank you for sharing your experience, Eileen. We understand how upsetting it is to be charged after canceling a trial. Please email [email protected] and mention your review so we can look into your account, review what happened, and help resolve this as quickly as possible.
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Chrisp
very clever app
very clever app to take a page of 4-5 pic to then create as 5 digital images. easy! like it can reconfigour if viewed 'in perspective' to being straight on. Found dealing with glare and shaddows quite limiting. (Thus the angled viewing!) main draw-back was inability to select many new images to bring together into separate folder. had to download individually :( So cancelled my subscription.
Response from photomyne.comOct 12, 2026
Thank you for your thoughtful review, Chrisp, and for highlighting both what you enjoyed and what was challenging. We understand your frustration with glare and creating folders from multiple images, and we appreciate your feedback on these points. If you’d like to share more about your experience or have any suggestions, please feel free to reach out to [email protected] - we’d be glad to help further.
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Leo V.
The tool has difficulty separating my…
The tool has difficulty separating my pictures from an album and continuous to take two at a time or includes a piece of the album cover
Response from photomyne.comSep 23, 2026
Thank you for your feedback, Leo. We’re sorry for the trouble with separating your photos during scanning. Try adjusting the spacing between photos and make sure the album cover isn’t in the frame - this often helps. If the issue continues, please contact [email protected] and mention your review so we can assist further.
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Linda E.
I have been using Photomyne now many…
I have been using Photomyne now many years and over all been very happy with the results as I have many old photographs. This past week I tried to restore yet another old photograph only to find AI was used and totally destroyed the image. It was a photo taken in 1945 of myself, Father and two brothers. I now have a very colorful photo of a man, 2 boys and an adult female. I tried several other photos and got similar results.
Response from photomyne.comAug 31, 2026
Linda, thank you for being a long-time Photomyne user, and we’re very sorry the restored photos turned out this way - especially such an important family photo from 1945. AI Restore uses AI to reconstruct damaged details, and in some cases it may interpret faces or other elements incorrectly. We’d really like to look into these results with you. Please contact us at [email protected] and mention your Trustpilot review so our team can quickly identify your case and assist you.
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Arnie
Photoshop pro using PM over a year for a family photos project
Ive been using Photomyne, on the phone app, desktop, and PRO for a little over a year. Heres my review. In the beginning, I was in love with it. The ease in taking pics of photo prints -- that were automatically cropped, rotated and sharpened/enhanced -- was a mind blower. Still is. But as the work progressed, Ive realized many shortcomings along with these revolutionary features.
First let me state that I am a graphic designer well versed in image retouching and processing with 35 years of photoshop behind me. Photoshop is much better at it than Photomyne, but each photo and action must be taken manually (batch processing is an option but not for a wide variety of exposures, off colors and subject matter) So Photomyne initially -- and still -- impresses as a quick, sophisticated solution to digitizing our loose prints easily up to a certain level of quality from the usual poor state of 30 year old photo prints taken with non-professional cameras back then.
As Ive been using the app, Ive been frustrated with many features. Here are my notes on problematic aspects of Photomyne that need to be -- or should be -- addressed, for you to stay ahead of all the other AI driven photo enhancing apps now available.
1) Sharpy only does the faces. Why isn't there an option to sharpen the entire image? or everything except the faces?
2) Sharpy too often goes too far and relies too heavily on AI, resulting in faces that look weird, over processed, plasticcy and often no longer look like the actual people in them (which is a problem because this is a family photo project tool and we who know each face intimately and can see when the AI makes them unrecognizable or with way too much makeup, etc. Other apps like Topaz have addressed this plastic look by adding back grain and grime making images more realistic.
3) Sometimes Sharpy leave an "outline" around the face area, like a rectangle shape.. that has to be fixed.
4) You need to add a manual "spot healing brush" to fix spots and other issues in the images. And also a feature that retouches the entire image, fixing rips, tears spots etc. Many apps already have this. It's not perfect, but as is, we have no control over these defects.
5) Sharpy is brilliant in fixing all faces in each image it finds: BUT it too often fails to recognize all faces in each photo unless they have all features and are looking at the camera. In these images we get two or three faces in focus -- but people right next to them with heads turned a bit are unchanged, which is not a realistic outcome. With these images, I have to reverse out Sharpy and leave them as is,
6) Colorizing: This is brilliant much of the time! Especially with flesh tones in old BW photos. Really brings them to life. But far too often, your AAI shape selection algorithm missed an arm, or a leg etc, leaving them grey; as well coloring garments in more than one color. Or hallucinating colors that arent realistic. So Colorizing is unreliable and hit or miss too often. (other apps are also having this problem, but Photomyne would do well to fix it first.
7) the Desktop app (but not the phone app) has Enhance color: its unclear what this does. And the online version doesnt have the various image enhancers at all?? the 12 or so "one step" tone shift template fixes. What arent each version identical as to features?
8) in many ways the desktop version is preferable: larger images so that bad sharpy and/or coloring errors are more noticeable. I find I must check each image Ive enhanced in the phone again to remove these enhancements that looked fine when viewed tiny on my phone.
Also the Desktop Colorize doesn't have the choice of 4 levels of coloring. Why? Same for Sharpy.
8) some images with faces that are 50% grey or unlit evenly will turn blood orange with Colorize feature. Should be a simple AI tweak to make faces lighter when at a certain level of grey or mid tone. To give them a shaded flesh tone but NOT an orange look.
Finally: The enhancement features on the desktop app require an extra click to begin. If we click Colorize, we have chosen to colorize the image... why have us click again? This happens with Sharpy and Colorize.
I could add more but if this reaches Photomyne's desk, I think these would be areas of improvement that can help Photomyne stay ahead of the other apps.
Thanx for the opportunity to let then know how the app works, and disappoints.
Response from photomyne.comAug 29, 2026
Arnie, thank you for taking the time to write such a thoughtful and detailed review. And after more than a year of using Photomyne for a family photo project, you’ve clearly put the app through its paces!
We really appreciate your perspective, especially with your many years of Photoshop and retouching experience. You’ve pointed out some very specific areas where Sharpy, Colorize, face detection, and the differences between mobile and desktop could be better, and this kind of detailed feedback is genuinely helpful to our team.
One thing we do want to add is that Photomyne is first and foremost a photo scanning and preservation app. Our main goal is to make it incredibly easy and fast for anyone to digitize, organize, and preserve large collections of old photos. The enhancement and AI restoration tools have grown around that core experience as additional ways to help bring those photos back to life, rather than trying to replace the level of precision and manual control you’d get from a dedicated professional editing tool like Photoshop. That said, we absolutely want those tools to keep getting better, more natural, and more consistent.
We’d also love to take a closer look at some of the specific examples you mentioned, particularly the Sharpy and Colorize results. Please reach out to us at [email protected] and mention your review so our team can find your case easily and continue the conversation with you.
Thanks again, Arnie. We really appreciate both the compliments and the criticism - and especially the amount of thought you put into helping us improve Photomyne.
SD
SP D.
Photomyne basically steals your content
Photomyne basically steals your content. Its Terms of Use explicitly states this: “You grant Photomyne, a non-exclusive, worldwide, fully paid-up, royalty-free, sublicensable and transferable license, with the right to use, copy, reproduce, publish, publicly perform, publicly display, digitally perform, modify, directly or through third parties, create derivative works of your Submitted Information and Materials for the purpose of providing the Services and for related business purposes disclosed in these Terms.”
Response from photomyne.comAug 24, 2026
At Photomyne, we have the utmost respect for our users’ privacy and the memories they trust us with, and we work hard to ensure that respect is reflected throughout the service we provide. We’re always happy to address any questions or concerns - please reach out to [email protected] and mention your review so we can assist you directly.