Phone.comReviews of phone.com

Quick and easy! Very helpful.

Rosiland made the signup process easy - and explained well all the benefits of phone.com

Quick response and professional team

I was extremely impressed with the features of Phone.com and how inexpensive it was. I switched from another provider and it was the best decision I made in the last year. Excited to try out all the features.

Very helpful each step of the way. Knowledgeable, informative, patient. Honestly could not have been a better experience.

Rosalind was so helpful and patient, guiding me through the enrollment and phone porting process.

Rosalind was fantastic, very professional and knowledgeable about product.

I rarely need customer support, but when I do, Phone.com makes it a nightmare. Every time I call, I am routed to offshore support where basic communication is a struggle. I often cannot understand the representative, and they clearly cannot understand me. That alone would be frustrating, but it becomes unacceptable when you actually need help resolving a technical issue. I have been a paying customer for years and tolerated subpar service simply to avoid the hassle of switching providers. That ends now. For more than a week, I have been trying to get a simple API integration issue resolved. Instead of real support, I receive vague, unhelpful emails asking irrelevant questions that do nothing to move the issue forward. When I try to call, I am repeatedly told that no one is available to help me. I am promised callbacks and follow-up emails that never happen. Not once. This is not an isolated incident. This is a pattern of avoidance, delay, and empty promises. Phone.com does not deliver what they advertise and does not provide meaningful customer support to paying customers. If your business depends on reliable communication or technical assistance, stay far away. I strongly regret staying with them as long as I did and would not recommend this company to anyone.