PhoenixautomotiveincReviews of phoenixautomotiveinc.com

Took them 2 months too ship my 800$ radio… When it got here spent 2 days with their tech support and the radio still isn’t working

tech support sent me an oem gps antenna adapter to use my oem gps antenna. It didnt fit and his reply was to make it fit and you shouldve ordered a different set up. 3 techs later and issues aren't resolved. Feels like they are the pyramid or boss audio replacement company.

Great customer service very reliable! Result my SIM CARD ISUE very fast.

Jes was great to work with. He had a lot of patience with me, I am 61 so getting a little slower than I used to be on these technical things. He's very knowledgeable and I couldn't have done it without him. Thank you for a great experience.

Your technician Ellah was very patient and helpful to get us through the installation

I want to commend Anne for her exceptional customer service in helping me resolve my AC issue. Her professionalism, knowledge, and dedication were outstanding. Thanks to her, my problem was quickly solved. Anne is a valuable asset to your team, and I highly recommend her assistance to others. Thank you, Anne, for the excellent service!

The product that I received was in excellent condition. It looks and works great in my vehicle. All of the plastic trim seems sturdy. If I had to knock it, it didn't have any instructions and the radio model was new, so there were no installation videos that I could find. But, they made up for this by having great technical assistance. They have a scheduling system where you can create an appointment. The person who contacted me(same day) was very knowledgeable and articulate. He resolved the three issues that I had within 10 minutes. I appreciated that.

Amazing customer service. I had an issue with my install where some features didn't work. It was super easy to schedule a time for technical support to call me to help. They did a video call using my phone. I showed them the back of my device. Turns out I didn't plug one of the wires in. Jin walked me through it and it fixed all my issues. Took only 10 minutes to fix with 5 of those minutes being me unbolting the touchscreen.