phivillaus.comReviews of phivillaus.com

the customer help line. I ran into assembling a gas grill and went online for help for my questions on assembling the grill three times. Each time they responded to me within the day, answering my questions.

We purchased a patio set last year but didn't put everything out until about 3 weeks ago. That is when we discovered that we were missing several cushion covers. I emailed the customer service team and they responded immediately. They asked for some photos that we gladly provided. Soon after that, I received an email that my cushion covers were on the way! The cushion covers arrived about two weeks later.

Very happy with product and customer service! Received some parts that were wrong but after emailing and confirming what we needed replaced customer service was very quick to ship the correct parts! Happy with our new set of furniture and TY customer service!!

Farrah from Customer Service was fantastic to work with on an incorrect part in one of the chairs. The timing of responses was great, very clear directions.

I purchased the Summit Stackable Patio chairs from this company. First of all Fed Ex delivered package that was banged up and had a hole in the side of the box. The guy brought the package to the door then came back with 3 screws that must have been floating around in his truck. I ended up missing some screws and the company knocked $$ off my order. Very nice as it was not their fault. They also answered quite a few questions I had and responded almost immediately. My son ended up putting them together and as it turned out, they were fairly easy to assemble.

This company, and all the people that handled my replacement request are absolutely amazing!!! They identified my product, date purchased, warranty info, acknowledged my payment and sent it from their location which may be in Asia......and I received it in about 8 days!! FABULOUS COMPANY....THANK YOU SO MUCH!!!!

Customer service was great. Our product arrived with missing parts. We texted the help chat and our parts arrived within a few days.

I mistakenly thought the item delivered was missing two items. The company responded promptly and prepared to send the missing parts. Shortly after that contact, I realized I was mistaken and did receive all parts, so I notified them and they graciously replied that they were pleased all was well. They demonstrated the kind of customer support that I wish more companies would incorporate. Nice Going!