phivillaus.comReviews of phivillaus.com

I had a small issue with the fabric on the mock one hammock. After contacting support they quickly review and issue a new fabric to replace. The process was very smooth and quick. I commend a company who take care of their customer and will be purchasing more from them. I love their hammock as I have multiple of them. Very comfortable and portable!! Jon

A great parasol but the push button in the pole was missing. The customer service team responded positively and a replacement part was received, which was easy to fit.

My order came quickly and when they said it would arrive. 3 pieces were slightly damaged. I emailed them, per instructions, to ask for replacement parts. Within 24 hours they emailed back saying they were sending them right away. They were so responsive, polite, kind, efficient and more. Terrific experience with this company.

We ordered a beautiful patio umbrella from this company, and enjoyed it for one summer. Unfortunately it somehow got damaged while in storage over the Winter. Since we had it less than a year, I contacted the company and asked if it would be possible to get a free replacement, and they sent me one!

The chairs were delivered in a timely manner. The chairs were extremely easy to assemble. The chairs are beautiful, we are looking forward to using them. Customer service was very helpful and professional in obtaining a Black Cap for the seat and back rest of the chairs.

Had a problem with some rust on our Chairs that had only been used outside for 5 months. Customer service was a 10+. We even bought two more to match the ones we had as they were very well built comfortable chairs!

Customer service individuals at Phivillaus were responsive and timely in getting back to our emails. Looking forward to spending leisurely evenings on our deck watch the sunset. Hoping the chairs hold up for years to come.

What stands out about this company is the customer service. I figure it’s in China (I don’t know) so when I bought a patio and table set on Amazon and discovered I was missing the bolt hardware and two chair backs were slightly dented, I figured it would be a long difficult process to get satisfaction. I contacted the seller and they promptly refunded me the cost of replacement hardware I bought on my own. When I then realized two chairs were slightly dented and sent photo's, they quickly replied and offered to send two replacement chairs. They arrived several days later. Customer service was awesome. And the patio set it beautiful too.