phivillaus.comReviews of phivillaus.com

I contacted customer service about our three pice furniture to let them know the rattan was starting to sag with in the first uses and the cushions were definitely not up to par. I contacted them about returning and they said it was up to us for the freight. I don't recommend them at all. So disappointing. Customer service was worse

We tried to contact this company many times and they never get back to you. We just need to talk to someone about out 15ft umbrella and they never answer. We bought our umbrella off of Amazon and we did not receive the pole or the base. Amazon told us to contact them. We are willing to buy the missing parts and they will not let us know how to.

Heavy rusting on the top of the table and all of the chairs only a little after 2 years. The table was properly covered during the winter months and kept clean during months of use. The rusting and peeling of the paint is due to improper/unprofessional painting during manufacturing = defective. The rust started to occur after the 1 year warranty excluding me from any returns. It is unbelievable that an outdoor furniture company would improperly paint their products. My complaint is not the first in this regard. There were many other complaints from other customers due to rusting. A company would probably want to make changes to correct this issue.

Update: the company replaced the damaged umbrella. Have emailed service twice regarding umbrella received with hole in fabric. Order 8808. No resolution. Phone number on instruction manual 877-606-2818, rings busy every time it is called.

Ordered the TC7-201-405 and was super excited as it looked so nice on the picture and was a reasonable price. Received the item and as others have mentioned had a hard time with the screws on a few of the chairs, the first of which was tight but didn't seem overly so until the entire screw sheered off and I couldn't remove it or proceed to install it. Sent pictures to support and they said it was hard to see an I need to build it first? I am not going to build a chair with only 3/4 screws that will hold the body weight of whoever is sitting on it? As for the table, one of the legs was so broken that installation is impossible (the top support that connects to the table was broken off of the remainder of the legs) and again was told I needed to build it because it was hard to see? How am I going to build a table with only 2/4 legs, even less sense. The support number on their site and product goes no where and you will only receive support via email in the middle of the night so it will take days if not weeks to get anything resolved with the asinine way of supporting you. Update: Received replacement chairs which were ok but the second table I received had a sizable crack (which seems to have been glued back into place sticking out) in it and the original had a gap where it was manufactured with poor quaility. When I complained further to the customer service team they told me " We have sent 2 tables for you, we have spent a lot on production, warehousing, shipping and employees. Hope you could understand. About the cracked new table we resend, you could throw it." The fact that they sent two tables with major defects apparently I should thank them despite the high cost I paid. I seem to have a much different experience than most of the others are bots (which would make more sense). I did get 10 percent off after demanding that or a refund (still feel ripped off but went through the effort of multiple rebuilds and didn't want to fathom the shipping cost to return it all). Will not be buying from them again and highly recommending anyone else do the same. I will also say the entire customer service process was much more focused on having me to change my review than resolving the problem with the purchase.

I ordered E02GF096 patio set. The table went together without a hitch. The first chair was a bit of a challenge: I had to really lean on it to align the holes for the last two bolts. The second and 3rd chairs (forget trying the 4th) the final holes were SO incredibly out of alignment I think only a blacksmith could align them. Constant busy signal when I call. Not feeling optimistic about the email query.

I ordered patio sofa set. I was supposed to get 2 boxes but only one arrived.. missing parts.. I ordered through Amazon, but now Amazon isn't helpful. They say it's a third party seller and they can't help.. awful purchase..I don't know will I get the missing items? The status of the order is delivered now..

I've been making purchases from Amazon for many many years and I'd have to say this was the absolute worst customer service I've ever experienced. I had some issues with assemble because the holes were not drilled correctly. When I reached out to them they replied back days later with a copy of the same instructions I already had. When I explained the issue again they gave me some incorrect comments from the rep herself. After giving up on getting assistance I just put it together best I could. I then asked about buying additional cushions bc theirs are quite thin. They replied they didn't have any!!! So you have no additional cushions to sell !!! Phi Villa is a really bad company with an even worst customer service team. Will absolutely NEVER buy from them again and I urge ANYONE considering purchasing from them NOT TO. You will REGRET it from day one I assure you..