phivillaus.comReviews of phivillaus.com

Less than one star for customer service. Don’t buy from this company if you want after sale support. They don’t answer their phone and they don’t respond to emails. When your purchase comes damaged you are on your own.

Horrible customer service and doesn’t following their own policies. We moved into a new house with a large patio and screened porch and ordered 3 sets of patio furniture to fill the spaces. One set wouldn’t fit together because the holes were pre drilled incorrectly, and it took hours longer than necessary to complete. Our larger set that came with a fire pit came damaged in several places. It’s been 6 months and lots of emails of them blowing me off by telling me in 2 weeks the replacements will be shipped. That’s the only thing they ever say. And to top that off, no one has ever answered the only phone number they have listed as their customer service number. You always have to leave a message and no one returns your call. Horrible experience!!!!!

Update: They refunded $30 to compensate us for our trouble with their customer service. Phi Villa provides horrid customer service. They refuse to call you, even when you request it. When you call them, no one answers. When you email them, you have to wait until the following day for EACH reply. They don’t read all questions and only answer one if there are more in your email. Very frustrating. Don’t purchase from this company!!

I ordered an outdoor table and chairs. The chairs came and they were great. The table didn't come, didn't come so I called them and they told me to have patience. I waited and waited. I called them again and they told me my table was sent back to the factory because it was damaged during transport. Of course they never called to tell me that. I waited again. I finally got the table and two of it's corners are smashed in. I am sick of dealing with them.

Sofa arrived bent and scratched. Tried contacting this company and left 4 messages, 3 emails and 10 calls I hung up on, as there is no support service. I am a senior citizen, the product weighs about 100 lbs and the box is destroyed. I have no means of fixing the box, nor anyway to get it to a carrier for return. They are not helping at all. 11/20/24: Working with the support team and making progress with them sending a new sofa- after 3 issues were found. Things are going better towards conclusion. Started to assemble chairs and screw holes didn’t align- had to re- engineer the legs. Took 4 hours to assemble 1 chair. Second chair similar with screw holes not aligning, but learned from other chair- 1.5 hours to assemble. I would not recommend purchasing this set.

Phi Villas is a rip off company, We bought a 1500 table and chairs and the chairs fell apart in weeks. They will do nothing for us. Looked beautiful but made so cheap. Do not buy from them ever!

I had an issues with my $1000 dining set order and contacted Phi Villa customer service to start a return. Their website says they have a 30 day return policy, but they would only offer me a $100 refund! They will not initiate the return. To make matters worse, no one answers if you call their phone number and they only reply to emails in the middle of the nite. I guess that’s what I get for ordering from a company in China.

Absolutely terrible quality. We purchased 10 metal, rust proof chairs. Within 2 weeks, the first rainfall we had since having the chairs, they started rusting and spilling out rust water all over our brand new patio. Thankfully we scrubbed it out in time off of our patio, but can’t risk having these chairs out there. They have a 30 day refund policy but essentially refuse to keep that commitment which is fraud. They literally told us to cover the chairs or use rust spray on them. I kid you not. We filed a dispute with our CC company and thankfully won it, but this company is awful. Buyer beware.