phivillaus.comReviews of phivillaus.com

I purchased this set in April of 2024. As I was very happy with it initially, after being kept consistently under cover the surface of the table became discolored by the spring of this year. I reached out to the company when I discovered the discoloration which was just outside the "1 year from purchase" window and for that reason they would not do anything to help. We were having some construction projects done (not anywhere near the table so this was not the reason for the discoloration) so we did not discover the discoloration until we were again able to use our covered porch. Now, early August of 2025, there is bubbling and portions of the table surface that are chipping off revealing rust. I did my research and checked reviews, but this is what I am left with. On the advice of the customer service from the company, I have very gently cleaned the table with mild soapy water and towels, nothing abrasive. Just want others to know what to expect unless you don't mind spending $800 for a table that does not hold up........

My husband purchased me a greenhouse so that I could have two doors on either end. Within a matter of months of installing it, both end door straps dry rotted and literally fell off in my hands when rolling door up. The company offered to send new straps, which I politely declined since I'm not going to sew into plastic new straps that are supposed to be sewn into a seam nor should I have to. I was then told that a new cover would be ordered and since March I have been waiting for that cover to arrive. Recently I reached out yet again asking what was the status and was told they no longer have a white cover they would gladly send a green cover to my 27 ft Greenhouse. I told them that would be acceptable and then two days later I received another email stating they don't have the cover in stock in green (yet their email stated they did)and asked if they could just go ahead and ship me an entire new Greenhouse. Scratching my head thinking you can't pull the cover out of a box? But whatever, my issue is that I need these doors up during our 100° days. They sent yet another email asking me to confirm my address which I did and then two days later I received an email stating the warehouse doesn't even have a full set in stock so they would issue me a credit and to please go to their website to pick something out. Looking at their site they no longer offer any greenhouses at all which leads me to believe that these Greenhouse covers have had more than just my issue and complaint. As an avid Gardener I do not need an expensive patio furniture set, I need a greenhouse. It's simple folks and if you can't Supply me with the greenhouse that's not going to fall apart I would like my money back. I was now told it fell outside of the 30-day replacement guarantee from @amazon Well isn't that amazing it only took 7 months for them to tell me that they don't have to replace it when they offered on numerous occasions to do so. So now they are back peddling telling me I need to pick something off their site. Which I'm not going to do, I have no use for a $500 umbrella Etc I'm a gardener I want a functional greenhouse.

Just bought outdoor furniture from phi villa. Was tightening a bolt and the weld snapped that holds the threaded insert. They said the replacement piece would take 2-3 MONTHS to arrive. They haven’t offered a solution to send it back. Don’t buy!

THEY ONLY SENT ME BASE NO UMBRELLA. TOOK MY MONEY AND NOW I CANT REACH THEM

Poor customer service. Bought a patio set and missing stuff to it. Trying to return it and getting the run around. Want a refund.

Do not purchase! They Falsely advertise Waterproof cushions and then when you contact them they continue to deflect by claiming this means water resistant or splash proof. They insult the intelligence of the consumer by ignoring your claims and send useless emails regarding cleaning and storage tips.

I wrote to the company below - their response was to give me a 5% discount. the furniture was pure junk!!! be very cautious when buying from them. very poor quality and not low prices either??? I wish I could post the pics on this site. you would see I am not exxagerating. Hello - I usually do contact companies for things like this, but I bought the attached dining set from your company, for my daughter - I believe it was March of 2022. Please look at the pictures - you can see this set has been deteriorating for some time now. The weaving on the dining table and chairs is unravelling. One chair has completely disintegrated!! They had to throw it away. The cushions are all faded as well as the wood on the chairs. I realize that this is an outdoor set and there would be some weathering - but this is ridiculous! Is there anything your company can do to make this right? It is embarrassing to have guests come over to her house for a cookout and ask them to sit on this furniture. Please let me know what can be done to correct this. Thank you for your attention to this matter.

Purchased Brown 9-Piece Wood Patio Outdoor Dining Set With Extendable Table and Wood Chairs With Beige Cushion from Home Depot last April. After one season and being store under cover all winter. Table and chairs fading and cracking. Would not cover because 1 month past the year warranty. When ask for further help with the matter they came back with a 5% discount to purchase another table. DO NOT PURCHASE FROM THEM.