phivillaus.comPhi Villa provides stylish and durable patio & garden furniture including patio sofa, outdoor dining set, patio chairs &tables, umbrella and other outdoor gear. Life gets better with Phi Villa!
phivillaus.com (phivillaus.com) has 289 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Todd N.
I had a problem with My Zero Gravity Chair, that I bought in July. I live near the Ocean and it got Rusty. It was replaced with no questions and excellent Customer Service. I’ve had other vendors “hide” customer contact info. It was easily available on Amazon and worked efficiently.
Albert K.
Original purchase was great but recent customer service was more than great by following up on me for replacement parts. Actually damage was not caused by product entirely but also caused by me. However nonetheless what it was, their customer service was so great.
Linda R.
This company has wonderful products but what sets them apart is their wonderful customer service. They responded quickly to my concerns about a package damaged in shipment. I love the set I purchased it is well made and the expandable table works perfectly.
Jorge R.
I had an issue with one of the chairs and the company responded right away. Customer service was fantastic. I was able to get a replacement in just a few days.
Cindy R.
These are very nice umbrellas and the tilt feature works very easily. We purchased three of theme and will be returning when they need to be updated.
MO
Bought a swivel bar stool but after about 2 months it developed a loud annoying creaking noise,,I contacted the seller PHI VILLA and they were brilliant ,.I sent a video of the chair creaking .There was a 1 year warranty with the chair & this was honoured without any hassle ..There was constant contact with me ,,,I received a new chair within a few days ,, Never worry about complaining ,,this shows how good a company is if they listen to you & resolve your problem ..would certainly use them again … Excellent customer service ,,5🌟
Frank
Terrific follow up service when I had issue with umbrella. BEST company ever. Thank you all at phivalla
Consumer
First purchased my umbrella in March 2023, and had an excellent experience with the item throughout the summer. Towards the end of the summer, I attempted to raise it and found that the cord inside the device had frayed , and was broken. I informed the seller of the problem, and they were apologetic, and immediately offered to replace the item after I sent them some pictures. I was thrilled at their responsiveness, and, the rapid turnaround of my request, I will definitely buy more merchandise from these folks in the future
