phivillaus.comReviews of phivillaus.com

I ordered the Mirage 9-piece patio dining set from PHI VILLA for approximately $1,360, and I am extremely disappointed with both the product quality and the customer service response. The set arrived with multiple issues: visible dents and damage, incorrect/excessive drill holes, and defective pieces. Overall, the quality is far below what I expected for the price. I assembled the furniture carefully on a carpeted surface, and the shipping boxes did not show significant damage that would have alerted me to stop and initiate a return before discovering the issues. By the time the defects became clear, the set was already largely assembled, making disassembly and repackaging a major burden. I contacted customer service with photos and a detailed explanation. Responses have been slow, often taking a full day, and instead of resolving the issue, they offered a replacement parts and offered a $100 coupon. I have made it clear that I do not want replacement parts or a coupon because the entire set is poor quality, defective, and not acceptable. At this point, I have requested either a full refund with permission to dispose of the defective set or a prepaid return for all five boxes with no return shipping, restocking, or repackaging fees. So far, PHI VILLA has not provided an acceptable resolution. Based on this experience, I would not recommend purchasing from this company unless you are prepared to deal with defective items, slow communication, and difficulty getting a fair resolution.

I ordered a four seater outdoor sofa and table. I received my order it’s missing apart therefore I can’t even put it together and no one has responded to my emails or my phone calls. This company is a scam. It is horrible and they need to stop it from advertising. Home Depot sells these products and they need to stop. It is a horrible company.

Absolutely terrible customer service from PHI VILLA. It has been over a month since ordering and the furniture is still missing parts and hardware, making it unusable. They do not return phone calls, and the only responses come through email in the middle of the night with no real resolution. This has been one of the worst customer service experiences I’ve ever had. Save yourself the frustration and DO NOT PURCHASE from this company.

Bought a patio set just over 1 year ago and the paint is already peeling and the metal rusting. It is underneath a covered patio and may only get wet during hard wind and rain. Reached out to customer service and they would not stand behind their product even after providing pictures.

HORRIBLE. We bought an outdoor patio set. It came very quickly, but as soon as we put it together there were parts missing. Pieces of the cushion were missing and holes werent aligned to screw. I reached out to the company and they refused to send us a new replacement. They asked us to pay for the parts and for the mistake that they made. Ridiculous

I’ve been trying to contact you for two years to order parts for my patio set. As of today, I’ve heard nothing. I’ve emailed and left a voicemail with my phone number. can someone please contact me. The patio set is E02GF104

This product cannot be placed outside. Rain water or just moisture gathers inside the hollow steel parts and eventually a rusty fluid leaks out and stains the floor below. The manufacturer is well aware of this product defect.

PHIVILLA Garden Table for 6 Person 150 * 90cm A bracket welded to the table leg which secures the inner frame has failed on first usem (I wish Trustpilot would allow photos to be uploaded to show details). I say "welded" but upon inspection it would be generous in the extreme to call it an actual weld. There is zero penetration to the metal of the table leg. The whole thing could have collapsed and badly injured someone - especially a baby or small child if they had been close by. Phi Villa's customer service has been appalling. They don't care about the dangerous defect and haven't commented on whether they will investigate or recall defective items. They say they can't provide a replacement table leg as there is no stock in the UK warehouse - well maybe get one in stock! They are hiding behind the fact that it was bought from Amazon and say I should get a refund from them (I did). But they did say "If you still like the table, you could reorder." Helpful - NOT!