phivillaus.comReviews of phivillaus.com

I had issues with my grill. They were kind enough to send me new parts so I could get it going. Great customer service! They also sent videos to help me along.

My garden umbrella arrived with 2 small pin holes and a tear in the fabric. I contacted the company straight away(with photos) and had a very speedy response. A replacement was sent promptly, it has arrived, fault free and we're pleased with the umbrella and service we have received. Thank you!

I ordered a 7pc set from Home Depot everything came in separate boxes through out a span of a week or two as they came I assembled everything was going great until my last shipment came no instructions or hardware I reached out to Home Depot who was absolutely no help at all they wanted me to un assemble everything put it back in the box and return it wait for a refund and re purchase. Anyways I reached out to phivillaus directly provided my order number and they sent me the hardware funny story hardware gets here still no instructions they emailed it to me come to realize I’m missing a a lot of parts I sent pictures of what I did receive and they shipped me a whole new set of chairs . The customer service was exceptional! And the product came out beautiful I’m over all satisfied with everything in the end especially the customer service team! Keep up the great job.

Unfortunately there was a manufacturing fault with one of my chairs. The speedy way in which customer service dealt with it to my satisfaction was first class. The other chair of the pair was of really good quality and very comfortable.

They helped my with problem and sent me a replacement part. Free of charge.

We ordered a patio set and one of the back cushions was not completely sewed over the cording. I emailed and sent a picture. They responded quickly and stated they would send a new cushion cover. I received the cover a few days later!! Excellent customer service.

Easy to put together and one problem that was taken care of through customer service ASAP. Part was needed and it was shipped to us quickly. Great customer service!!

What made my experience great was the customer service from the manufacturer. I’m certain they were in China but although my chairs were missing an entire hardware pack, it was sent to me quickly though tracking showed it came from China. So kudos for their making a negative situation turn positive!