phivillaus.comReviews of phivillaus.com

I ordered 4 of these barstools, upon arrival we assembled 2, then discovered that the legs were missing for the 2nd 2. I immediately contacted the company, they e-mailed me right back, and in the end they mailed out another set of 2, telling me to keep the incomplete set for parts. Their customer service is excellent, as is their product!

I’m extremely happy with this company’s customer service! My patio set arrived with some damage, and I reached out to let them know. They responded quickly and handled everything professionally. A replacement was sent right away—no hassle at all! It’s rare to find a company that stands behind their products like this. The new set looks great, and I couldn’t be more pleased. Highly recommend!

Our package of patio chairs was already opened on one edge. Unfortunately, the hardware package (needed to assemble the chairs) had been removed. However, one call to Home Depot's 800 number got me in touch with the manufacturer. The manufacturer's rep knew exactly what I needed and promised to ship it right away. It arrived in just a few days. Bottom line: Problems arise once in a while. It's the ability and willingness to correct the problem that matters most. This company serves its customers well. Thank you.

Beautiful outdoor furniture. Easy to assemble and look nice.

We ordered 2 chairs and when they arrived one was faulty. We tried emailing and got no responce however once we telephoned everything went so well. We sent pictures of the problem and in a very quick manner they corrected the problem. We were very impressed and now will totally enjoy our new chairs which are wonderful.

Nice product. Wonderful customer service.

We purchased the 10 x 13 Outdoor Patio Gazebo Wood Look, Canopy Tent. We love it! The gazebo was delivered sooner than expected which was wonderful. We thought the assembly instructions could have been better, but after an email to the company who responded within a day, they clarified an issue that completely resolved the confusion.

The customer service and management team was outstanding. My experience with this company was second to none. I bought a patio furniture set that had some missing items I contacted the team and the communication was very professional and prompt with the delivery time. Thank you for your help and support.