Pharmacy AsdaReviews of pharmacy.asda.com

I visited your pharmacy on 22 June to buy emergency contraception. During the consultation, the pharmacist told me the pill “would not work” because of my weight, and made comments that felt like body shaming. This is factually incorrect — official NHS guidance confirms it remains effective, and such comments are unprofessional and disrespectful. Everyone deserves accurate, non-judgmental care. I would ask you to look into this and ensure staff receive proper training, so no other customer feels this way.

Went to Asda pharmacy for a Perscription to be filled. 16th June 2026,couldn't complete it all,I was told the missing tablets would be in the next day. I waited for a text reply, no joy, tried Thursday ringing 4 different times of the day, nobody picks the bloody phone up. Went today Friday 19th, got the tablets, apparently they were ready yesterday, Thursday at 1pm,and a text was sent, I received NO TEXT, the lady was moody 😑 and didn't know why " I don't deal with texts " was her reply, next customer?..!!! Poor customer service across the board!!!

I have had two experiences from Asda pharmacy Broadstairs , both were appalling … one woman who works at r the pharmacy is rude tells you when you do a private prescription and are told to collect it they do not have it in stack and the pharmacy has nothing to do with asda , I found the service at this branch appalling … when I spoke directly to the Asda doctor to complain he was nothing short of delightful , he telephoned the Canterbury branch and I collected it within the hour and the staff at Canterbury were lovely 5 stars Canterbury branch 5 stars Asda doctor 0 stars asda Broadstairs you need retraining at the very least how to speak to customers

Asda beckton received my sons prescription on Thursday 4th June, my husband went to collect it today the 9th of June and it wasn’t done because one item was out of stock, no text no phone call what a joke , they had five days to sort it , crap service ,

Asda Pharmacy South Shields, Due to ADHD and ASD I have episodes that affect my memory, organisation, communication, and ability to manage medication reliably. Because of these conditions, emergency supplies are sometimes necessary and I rely on staff being patient, understanding, and supportive. Despite this, I have consistently been met with a negative and unhelpful attitude from the pharmacists at this branch. I live only a five minute walk from your store, yet due to the way I have been spoken to and treated, I felt unable to return. Over a week ago, I had to take two taxis to Asda Boldon instead, simply to avoid the dismissive and unsupportive behaviour I have experienced at by the pharmacists at Asda South Shields. This caused unnecessary stress, anxiety, cost, and difficulty at a time when I was already struggling.

Asda staff who have been promoted to the pharmacy, but with the usual Asda don’t care a damm attitude. Plus they gave the cheek to warn customers via notices to show their staff respect. Terribly difficult when the staff are speaking to customers like sheet Asda Huyton btw as if they care

Extremely poor experience with ASDA Pharmacy from start to finish. I placed my prescription order expecting a straightforward process, but it quickly turned into a frustrating mess. The estimated delivery time came and went with no updates, and the tracking information stayed unchanged for days. I had to contact customer support multiple times just to find out what was happening, and each response was different from the last. No one seemed to know where my prescription actually was. What makes this worse is that these are medications people rely on, not ordinary online shopping items. Delays and lack of communication can seriously impact customers who need treatment on time. Instead of taking responsibility, support kept giving generic apologies without offering any real resolution or urgency.The website also makes the process more confusing than it needs to be. Prescription status updates are unclear, and there’s very little transparency about delays. Overall, the service felt unreliable, poorly managed, and stressful. After this experience, I definitely would not trust them again with important medication orders.

Very disorganised! Took my prescription in thinking they would be fast, but no was told it would take half an hour. So returned over and hour later. The pharmacist didn't even know where to look... It was in the turn up and collect tray which he eventually found. I think I'll stick with the proper pharmacies next time as I've never waited more than 5mins to collect a prescription! Must do better, Will never use a supermarket pharmacy again. Awful service.