Pharmacy AsdaReviews of pharmacy.asda.com

Awful customer service, arrived at the pharmacy at 4.45pm to member of staff serving a customer she took her prescription and told the lady she would order her prescription. I was to be told they are closed and to return at 5pm. I returned at 4.57pm was quietly waiting and walked passed me saying NHS rules we don’t open until 5pm at no point did I ask the lady to serve me, I was sending a work email on my phone. She went on to tell me my son’s prescription wasn’t ready to which it was.

Similarly to so many of these reviews, I experienced awful customer service, and notably from this named chap Faizan, who seemed to enjoy the power trip of working behind he desk. 1) held a big queue waiting to answer someone's queries who just turned up on the other side of the counter - ignored me when I objected. 2) Asked me to move back to the waiting sign, which granted I had missed, but I was stood in front of it because the entire line before me had been waiting there, so im presuming he took Umbridge to me complaining about the waiting time. 3) He asked me more questions than I had ever been asked before. When I complained and asked why, he literally used the phrase "i am asking the questions here". And then when he repeated a question and I answered with "as I said before", he said "you dont need to say that do you? So I will ask it again"...unreal power trip and patronising. When i told him that he'd already asked that question he told me that he hadn't and that he "wouldn't admit fault" because he'd done nothing wrong. I then paid for my item put my hand out for it, but he held on to it for another minute telling me that it can be addictive. Total abuse of power in a position that requires some delicacy and conflict management

Called in at 4pm had a fly bite on my arm which had become infected...the assistant and pharmacist were prompt, professional and had a sense of humour🤗...5 minutes later, antibiotics , relieved it was dealt with so quickly...thankyou so much ...👍

Cumbernauld Asda pharmacy was fantastic A lovely boy with dark curly hair helped me very effortlessly and efficient. I felt sure he knew why I was there. Had confidence in him. His name was Darin I think and he’s newish.

Went in on a Saturday with my little boy due to an ear infection starting early hours, pharmacist wouldn’t even look at him and told me it will Clear up on its own. He suffers bad ears and is under ENT. Went to another chemist, they saw my child and prescribed antibiotics as there was discharge. Absolutely shocking service in this Asda pharmacy, should Just have a sign up saying ‘can’t be bothered’

Needed a lactose free PPI for which I had a prescription but would not order one in for me because the brand name of the medication was not on the prescription. This is a first - never had medication brand name on any prescription. It was just an excuse as they couldn't be bothered to order it in. Staff are sullen and unhelpful - avoid Bury St Edmunds, Asda pharmacy like the plague!

I visited Asda Pharmacy this evening at approximately 7:35 pm. Unfortunately, my experience was extremely disappointing. If it were possible to give zero stars, I would. The member of staff behind the pharmacy counter was one of the rudest people I have encountered in my 67 years. Her attitude towards customers was completely unacceptable and left me feeling shocked and upset. Customer service is an important part of any pharmacy, and I believe the standards displayed this evening fell far below what customers should expect. Asda should be ashamed that this level of service is being provided in one of its stores. I hope management takes this feedback seriously and addresses the issue so that other customers do not have a similar experience.

Terrible customer service. I have never been spoken to so awfully. Very, very rude woman working there. I have filed a complaint.