Pacific Gas and ElectricReviews of pge.com

I had the best experience needing a service appointment because my pilot light went out. It's a free service. Apparently they usually can do it same day, but I didn't know mine was out until 7:15 pm. I called the automated line for next day and the window was 8am-8pm. Yikes! I went to work hoping they would send a message when they were on their way. Sure enough! Mike called about 2 hours before he could be there just to let me know. He called again to say he was about 25 minutes away. EXCELLENT SERVICE! He came to the house and stayed long enough to inspect the water heater and make sure it stayed lit. Far better experience than I expected. Thank you so much for the communication.

What a crappy service the guys they send out are just regular guys who don't know nothing but own a PG&e truck he said the igniter switch is not getting a spark so he can't find out what the problem is because he can't get a spark I told him the last time the water heater wasn't working the guy who had a pg@e shirt on changed the igniter switch he said he doesn't do that to call a plumber garbage service you pay money for electric and gas but if you miss a payment they turn everything off so now I don't have hot water thanks pg@e for nothing I'll just call a plumber for all my gas and electric problems from now on SMH

I signed up for solar on Feb 7,2023 before the change went into affect but PGE claims I signed up after it went into affect and that they cant change it in their computer

Disgusting company. Does everything it can not to speak to customers.

They are the most corrupt company out there. Paying off Newsome and CPUC to rip off the hard working people in CA. They all need to be in jail for what they are doing

PG&E may be a problem as a Corporation, especially at the corporate office. However there are individual employees in the field, that do their best. The one I want to mention is Stanislaus Wiecek. I happened to be on my property today, when Stanislaus was conducting a safety and compliance of PG&E installations on my property. Inadvertently there were some reflectors on the PG&E pole that he wrote up. I promptly went and removed the reflectors. He rescinded the violation and made sure everything was right at the corporate office. I asked a few questions, and he took the time to answer them. These questions included a fairly complex overhead wire situation. It also included the potential problem with one of the telephone poles. H patiently explain the things I should look out for, in order to keep safe environment because a lot of the buildings on my property or very old, as well as the transmission lines. All in all it was very educational, I appreciate the fact he spent the time to educate a valued customer.

When PG&E needs to check meters. They should call ahead or send some kind of notification. I’m going to open doors for unexpected people especially with so many scammy people. I’m sure they should be keeping logs of they need the residents to let them in to check. Don’t waste our time, and you expecting we are all home waiting for you to come by the check our meters is ridiculous. You should really rework your workflow. And if you ring the doorbell once and no one answers . Leave the tag. Don’t go around making unecesaary phone calls.

Most convoluted phone menu and service ever, it should be called how to make customer service as complicated and difficult as possible. PG&E customers pay almost double of most other gas and electric Co. in other states. PG&E is the WORST most mismanaged utility co. in the nation.