Pexuniverse.comReviews of pexuniverse.com

Item was sent out quickly and was just as represented. Couldn’t ask for more!

Great experience! I love the prices, the ease of online ordering and the affordability of shipping

The products are almost always a little better for a little less money, come faster than you'd think possible, and are easy to shop for online. How can you beat that?

Horrible customer service and support. Chat message was closed several times before resolved etc. Once product was received it was horribly wrapped and they would not cover return shipping.

I paid for next day shipping. The Company called me and said I needed to pay an additional $275 shipping because their system didn't calculate it correctly. I told the company they should be responsible for it and that shouldn't be on me. They didn't care. I ended up taking out the item causing the issue from the order, yet I still paid the same original shipping cost. To the company's credit, I did receive the remainder on time. The Company also called me the day after my order and wanted me to give my credit card over the phone or email a picture of it and my ID. I already entered by card when I placed the order. This is so sketchy and not the proper way to do business. I will not use them again due to the credit card and ID issue.

Absolutely the worst customer service I have ever received! The package was not sealed well and parts fell out of the box. The delivery driver saved the parts and brought them to me in a pile. I received an incorrect item, a pressure gauge test kit. When trying to use the pressure gauge I found out that it would not hold any pressure because it had dozens of pin holes in the seal! Not even 5 psi! When I contacted customer service and explain the issue, they were extremely rude, condescending, unhelpful and at times insulting. They refused to acknowledge they sent me the wrong part, even after sending them a picture. The gauge was not even made by the same manufacturer. The customer support knew absolutely nothing about the parts they were selling. When I asked to speak to someone else, they refused. They could not have been less helpful and would not assist in returning the item. The bad pressure test gauge I received leaks where the threaded nipple attaches to the bushing and the housing before the gauge itself. The item I ordered is a single piece bushing. It also does not have the Bar readout like the picture on their website.

Orders shipped late, had missing parts and the refund/replacement process was a nightmare. I ordered almost $150 of plumbing items. A couple dozen ($50) were missing from the package. Customer service does not respond to email so I had to call. They blamed FedEx and told me I could not receive a refund until the claim they filed with FedEx was processed, which could take several days to weeks. I asked them to reship the items. They said they'd process that right away and it would ship soon. Several days passed and no shipment. I had to call repeatedly to check in on when the items would ship and kept getting changing estimates. The customer service is in the same facility as the warehouse so shipments shouldn't take days and customers shouldn't have to repeatedly call to check in on them. Not to mention my original shipment arrived a couple days after the estimate, so take their "speedy delivery" estimates with a grain of salt. I shouldn't be surprised, if you do the research and read reviews for this company on all sites, they all say the same thing: Shipments will arrive with missing or broken parts and the refund process is a nightmare, mostly due to poorly thought-out policy.

Trust the reviews. I ordered a pump that was around ~500 dollars and they called and asked me to verify order by giving them CC number. I didnt have the card at the time so i told them ill call later to give them the info. And the lady called me this is fraud and not to order from them again and hung up on me.