Pexuniverse.comReviews of pexuniverse.com

Ordered tankless water heater. Had to call them to release order-no big deal. Shipped the unit out and it ended up in the Fedex-fool vortex of failed deliveries. Waited half day 12/5 as signature was required for delivery, all day 12/7, all day 12/9 and it's now 12/10 and SUPPOSED to be out for delivery today but package seems to be bouncing between south Denver metro area and Henderson, north of Denver at their hub. They destroyed the label on 12/5 supposedly(may be just an excuse for not delivering) and it took 4 days to get a new label on the box. Was no where near Denver when it was supposed to be del'd on 12/5. Pex Universe picks the incompetent shipper and they literally don't care where it is once it leaves the warehouse. After reading other negative reviews about their 'queen bee' manager that loves to be snarky, I'm sure I won't get any help from them, despite numerous emails. Have ordered from Supply House dozens of times with no issues and amazing shipping speeds(they don't use Fedex). Clown Universe was a couple hundred cheaper and it's clearly due to NOT having anybody to provide customer service.

Ordered several items. Immediately complied with their discourteous demands for copies of my drivers license and credit card ("The order that you placed with us is currently on hold"). They do not bother to reply with an acceptance of the item so I called to confirm. A week later no word and so I called again. They state the item will be ready for shipment in a few days. "Usually ships: within 1 business day" is what the item stated upon purchase. Next they state that they will not deliver it to a residential address. It's just a 115 lb water tank in a box and a 15 lb pump in another box. I state that I have a loader with forks but they tell me they still will not deliver (no mention of willing to do so for an an extra fee, which I later find out was possible). A week later they refund the money but kept 3% ($36.82). Called them as they state that this is their policy....nowhere on their website does it state this nor did they inform me when I call previously. Overall, very deceptive and very poor customer service.

I placed an order last week and received a call this week requesting that I email them a copy of my credit card and drivers license. Very scammy!! Not doing business with them ever again.

Price was fair, but stated would be delivered by the 5th or 6th and was not even accepted at the shipping location until the 5th, and I am located in northern ca and the package was shipped from Brooklyn. will not be receiving my package until the 11th at the earliest. I should have read the reviews because seems everybody is having the same issues.

Ordered simple 3-in 11.25° elbow. Stated on shipping that it would be here by a certain date. Item still hasn't moved through freight it was accepted it hasn't moved. Called customer service number waited on hold until it forced me to not wait on hold anymore and leave a message. Still haven't received a call back days later. Emailed them and still haven't received it an email or a call back from that. So they obviously don't care. Update. Finally spoke with whats supposed to be customer service but that's a lie. It's sat in the same spot for 4 days now and she didn't want to try and reach out to ups and see why. Won't do a refund and then lied about having anything to reship to solve the problem. Once I called her out on the lie she backpedaled like crazy still not helping though. In her words I can get a refund when the part shows up. But things how UPS is never going to get the part here looks like I can never get a refund. This company is trash do not use them. They do not care about you they will not help you. Absolute garbage. One fitting said a whole job back will never use this company again.

Horrible Service – Failed Delivery and Unhelpful Customer Support I recently ordered a part from them via their website, and I’m extremely disappointed with the entire experience. I paid $13 for shipping on a $3 part, selecting the option that was listed as having an estimated delivery for the following day. Since the part was time-sensitive, I made sure to choose the fastest delivery option, trusting that they would meet their promise. Unfortunately, the part did not arrive on time, which caused a significant inconvenience. When I called customer service to address the issue, I was met with an unhelpful response. The representative informed me that it wasn’t their problem, offering no solutions or assistance. I understand that shipping delays can happen, but the lack of accountability and the poor customer service response make this experience extremely frustrating. I would not recommend this company, especially if you need something delivered in a timely manner.

Disappointed with their customer service. I received a defective product, and instead of issuing a full refund, they tried to charge a restocking fee and only offered a replacement. This is not how fair business practices work, especially when the defect was their fault. I won't be ordering from them again.

Pex universe was cheaper than everywhere else I looked by far. They had some bad reviews but took paypal so I ordered. They called me 2 hours after ordering to confirm my address and then shipped. Would have had the vent pieces in 2 days but snow storm delayed a day, which obviously wasn't on them. Will definitely be using them in the future.