Pexuniverse.comReviews of pexuniverse.com

Don't plan on being able to get a warranty replacement from Pex Universe. They wanted me to ship back a water logged, leaking and failed tank which would cost more than product itself. This saves them a few minutes in paperwork, but costs customers real money.

Slow delivery , took time to ship not as what saying when I order it on the website and when I talk to the customer service also I got told different date when is arrived , June 28 to July 7, and I also sent message on chatting when I’m going to receive the package

Sent me damaged radiator tubes and refused to return. Had to initiate a dispute with PayPal.

THEY SENT THE WRONG PRODUCT. I had to take it to the next town to a fed ex store and pay to return it. I sent them a picture of the package being returned well within the two week return window and the nasty lady in customer survive still charged my credit card - that day. She was just pissed because I wanted them to pick it up and they wouldn't.

I have spent thousands here in the last couple years. Plumbing parts are put in boxes with no bubble wrap or interior packaging. Heavy and often sharp components can easily punch through the box in transit. One box arrived with something missing and a small hole in the box just big enough for it to slip out. The general theme of customer service is to ignore you. After weeks of chasing them, somebody agreed to send a replacement, accept they never did, back to being ignored again. Only a cheap part and they are willing to lose a customer over.

Our experience with PEX Universe was incredibly frustrating and unnecessarily complicated from start to finish. The ordering process turned into unbelievable bureaucracy and delays. After placing our order, they requested that we send pictures of our credit card and driver’s license via email. We refused to do that for obvious security reasons. After multiple phone calls back and forth with different representatives, we were finally able to move the order forward—but only after providing our credit card information again over the phone, even though it had already been entered online during checkout. Communication was extremely disorganized. One representative would call, then another would follow up with different information, and the order kept getting delayed. Once the item finally shipped, we were charged a $60 freight fee that had never been disclosed beforehand. The website clearly indicated free shipping, so this additional charge felt misleading. Getting a tracking number was another ordeal. No one could provide clear information, and I ultimately had to track down the shipping company myself just to get status updates. We needed the pump for a project that was already delayed, so we had no choice but to continue with the order, but the entire experience was terrible. Between the unnecessary documentation requests, repeated payment verification, poor communication, surprise shipping charges, and lack of tracking information, the process was extremely frustrating. I will not purchase from PEX Universe again.

I ordered standard 3 ft copper pipes (nothing on the listing said it was a special order), and I even bought a few extras just in case. When I tried to return the unused ones, they suddenly claimed the items were “special order” and refused the return. The pipes are still in perfect, unused condition, and I was even willing to pay for return shipping. I’m sure they could resell them easily, but they didn’t want to work with me at all. I won’t be doing business with them again.

Do not buy from this site if you want something delivery at right time. I ordered pump from them on Thursday and they have service 2 Days delivery which i need to pay for that. They charged and ship right after i paid and next day i called them, the sale person told me Do you understand that is Impossible to delivery on weekend? So if you can't do that why you accept the pay. Then she told me you can return if you dont want it. Yes i returned the item, it was delivered on Monday and no email confirm from them, after a week i had to ask and they refunded but -220.46 for what i dont understand. Emailed, No answer from them. I opened dispute with this steal Stay away from this site