Pet Zone Tropical FishReviews of petzonesd.com

Response from Pet Zone Tropical FishMay 6, 2025

Hi Alex, We’re truly sorry to see this review and would love the chance to understand more about your experience. As a team that puts our customers first, it’s always our goal to make things right whenever possible. We weren’t made aware of any issues prior to this review, so we kindly ask that you reach out to us directly at [email protected] or give us a call. We’d appreciate the opportunity to assist you and address any concerns you may have. Sincerely, The Pet Zone SD Team

Response from Pet Zone Tropical FishJan 19, 2025

Hi Cedric! Sorry to hear about the issue and thanks for your review. Can you send us some info about your order and we will have someone reach out: [email protected] Thank you!!

Response from Pet Zone Tropical FishJan 19, 2025

Hi Jazmin! Oh no sorry to hear about your DOA, did you reach out to our team prior to this? [email protected] Our DOA policy: https://www.petzonesd.com/live-arrival-guarantee/

Response from Pet Zone Tropical FishJan 5, 2025

Hi Brian! So sorry, did you contact our team via [email protected]? For DOAs please be sure to follow steps at https://www.petzonesd.com/live-arrival-guarantee/

Response from Pet Zone Tropical FishJan 5, 2025

Hi Raymond! Happy new year. A lot of orders were postponed due to holiday delays (it's inevitable) from late Nov to new year. If you haven't gotten your order sent out yet, we will be commencing shipments again from the order they were received Jan. 6th.

Response from Pet Zone Tropical FishJan 5, 2025

Hi Elliot! So sorry, did you contact our team via [email protected]? For DOAs please be sure to follow steps at https://www.petzonesd.com/live-arrival-guarantee/

Response from Pet Zone Tropical FishJan 5, 2025

Hi Richard! So sorry, did you contact our team via [email protected]? For DOAs please be sure to follow steps at https://www.petzonesd.com/live-arrival-guarantee/

Response from Pet Zone Tropical FishSep 22, 2024

Hi mark! we are so sorry to hear about your experience. can you send over some order details to us via email at [email protected] or give us a ring after 10am PST tomorrow? we are more than happy to assist with this and make things right =)