Online Tropical Fish Store & Pet Shop serving the San Diego area. We specialize in Aquascaping, Flowerhorns, Arowana, Cichlids, Rare Plecos, Discus & many other rare & exotic Tropical Fishes from all around the world! We also carry a huge variety of f...
Pet Zone Tropical Fish (petzonesd.com) has 884 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
petzonesd.com
Website
petzonesd.com
Category
Pet Stores
Location
San Diego, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
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Purchase several fish but one unfortunately perished enroute. I posted on the website message board to see what could be done about it but one week later it appears my message is still unread. The fish they sent are great but the attention to customer concerns seems to be lacking.
Response from Pet Zone Tropical FishJan 14, 2022
Hi there! We appreciate your review and feedback. If you can get in touch with us via phone or email with your order info, our team is more happy to see what may have went wrong with the order. This business is our livelihood and we would never do anything that would risk our reputation or put other fellow hobbyists at odds with us hobbyists ourselves. Hobbyists for hobbyists, woot woot! We're here to help.
AR
Arthur
Ordered 36 Otocinclus catfish and 1…
Ordered 36 Otocinclus catfish and 1 arrived DOA 2 more died after a drip acclimation to the tank. When I wanted to claim the DOA I read their policy, it required the tail or body to be cut off or in half next to the package that it arrived in. I find this policy absolutely atrocious. I cannot in good conscience order from this website again.
Response from Pet Zone Tropical FishJul 6, 2020
Arthur, thanks for the heads up and sorry to hear about the DOAs. We were unaware of any DOAs until we received this review (usually a point of contact is established prior to any reviews).
We are happy to take care of all customers (cutting allows us to weed any scammers/fraud claimers [there's a lot in this aquatics hobby, unfortunately]), simply shoot us an email or text and the team will make sure you're taken care of per our live arrival guarantee policy.
Shoot us over your order details either via email or text and our team will happily follow up with you.
Thank you, be safe and Happy Fish (Oto Cat) Keeping. =)
BH
Brock H.
Fish were much smaller than advertised
Fish were much smaller than advertised
Response from Pet Zone Tropical FishJul 6, 2020
Brock, thanks for your order and your feedback! All our fish are always sent out within the same size range listed on each description (measured from far tip of mouth/lip to the farthest end of their tail). If there are any underlying issues, be sure to contact us as point of contact before a review is always the best etiquette for us. =)
Thanks, be safe and stay healthy and Happy Fish Keeping, Brock!
BA
Brenden A.
Great selection of fish poor customer service
Great selection of fish, bad communication. I can never get ahold of someone.
Response from Pet Zone Tropical FishJul 5, 2020
Brenden, thanks for your feedback and kind words! Sorry if you are unable to reach us, have you tried calling or emailing us at the right contact? We can be reached at 858-987-0309 or emailed at [email protected] We get extremely slammed and may not be able to get to phone calls throughout the day but you can try to call again if we don't pick up at the time of your call or you can also text us at our business text line which is 1-866-MY-FISHY.
Thanks, Brenden, hope to speak soon. Be safe!
SA
Samuel A.
Still haven't received my package after…
Still haven't received my package after sometime now so I can't even post a review but will do once I receive it.
Response from Pet Zone Tropical FishJun 4, 2020
Thanks for your order!
With Covid19 lockdown (though restrictions are slightly eased now), we are still shipping though there are inevitable delays due to the lockdown measures here.
Our regular shipping schedule can be seen here: https://www.petzonesd.com/livestock-shipping-schedule/
Expect 7-14+ business day delays to our regular schedule as we have reduced hours for shipping and staff along with new delivery carrier time-frame deadlines for pickups and drop offs. We appreciate your patience and understanding.
Be mindful of this and the schedule + the business day delays (business days don't include Mon/Fri/weekends). If indeed you cannot wait, we are more than happy to cancel and refund the order and you may order again when things are "normal" (maybe wait a couple years on realistic terms).
Thanks and please be safe!
AG
Amy G.
Order half wrong. But the animals arrived alive and in good shape.
Ordered 2 Bamboo shrimp on their website. Later that day, I remembered that I also wanted to order Chili Rasboras, so I contacted them to ask if I could add 3 Chili Rasboras on to my order. I wasn’t sure which method would be the best to ensure that my order could be modified, so I used their website messaging system, sent them a text AND sent them an email all with the same request, to add 3 Chili Rasboras to my order. The next day, they messaged me back and asked me to call the following morning so that they could confirm my new order and bill me for the Chili Rasboras. Great!
Called them, confirmed that I was adding 3 Chili Rasboras to my order. Three Chili Rasboras? Yes, 3 Chili Rasboras. Ran my card, everything went fine. They shipped my order out the next day.
I received my package. Two bamboo shrimps and 3 CHERRY BARBS.
At least I got my bamboo shrimp, I guess. They look great. I didn’t feel like dealing with Pet Zone anymore, though, so I just donated the Cherry Barbs to a local fish store and chalked it up as a loss.
Two stars, one for each bamboo shrimp. One more star for prompt service, even though they messed up majorly.
Response from Pet Zone Tropical FishJan 14, 2022
Hi there! We appreciate your review and feedback. If you can get in touch with us via phone or email with your order info, our team is more happy to see what may have went wrong with the order. This business is our livelihood and we would never do anything that would risk our reputation or put other fellow hobbyists at odds with us hobbyists ourselves. Hobbyists for hobbyists, woot woot! We're here to help.
JN
Jasper N.
No Responses!
At first I was very very excited to order from Petzone SD. They have an amazing selection of fish, relatively low prices, and even offered curbside pickup! I was very happy that they offered all of these things and that they were open during the lockdown. My shopping experience couldn't have been better.
Unfortunately, after placing an order for 8 glass fish, things took a turn. I ordered on Thursday April 23, 2020. I sent them a message that night asking to arrange pickup, and they responded on Friday that they would get back to me on the weekend arranging pickup/checking their stock of fish.
I was very pleased, and was very happy with the customer service. Well, the weekend went by and I received no information. I sent them respectful follow up messages on April 25th, 26th, 29th and May 1st, all of which I received no response. In addition, I called and left a voicemail and received no follow up with that.
I am completely understanding that this pandemic causes delays, but I would've hoped that at least one of my messages could have been returned. Currently, I am out of my money with no end in site.
Update-
Well after finally getting in contact with PetZone SD, I have gotten my issue resolved. I was able to talk to them on the phone and was promptly given a refund. Although it took a long time to get in contact with them and I felt undervalued as a customer, I am very appreciative of them giving me a refund quickly. I never got to see the fish but I will surely consider buying from them when this pandemic blows over. They seem a bit backed up right now, but they handled my complaints once I got in contact.
Response from Pet Zone Tropical FishMay 1, 2020
Jasper, we are very sorry about your experience and are totally with you on how frustrating this can be. We've been getting more emails and orders than we're used to handling and because of the lockdown measures, we've been understaffed and unable to get to the emails as quick as we'd love to and are definitely not ignoring emails (whew, we are feeling the pinch of the influx; especially with a review like this).
Fastest way to reach us during this hectic time is to text us at our 866-MY-FISHY number (again, we get 150+ messages hourly on there with only 1-2 people checking so we may also be slightly delayed in response time on there).
Bear with us and please be patient as we trek these new waters. We will reach out to you via phone or email sometime today or this weekend. Your order and issue will be taken care of (we'd never try to steal anyone's money; besides, you know where to find us physically in person), we can assure you this.
Note, our pickup hours are 10-4 Friday, Saturday & Sunday at our Convoy shop. If you call or visit Monday - Thursday, we are not operating at that time as the shop is closed for business until the lockdown measures are eased or lifted.
Thanks again and we hope we can get a fair opportunity to make things right with you and clear up any mixup or confusion.
Be safe and speak soon!
LW
Lawrence W.
My first order through Petzone came…
My first order through Petzone came with no issues. My second and most recent order which included two African Dwarf Frogs came with one of the frogs dead. They had packaged the plastic bags with the frogs upside down and almost all of the water had leaked out. I tried to contact Petzone but they are very difficult to get in touch with.
Response from Pet Zone Tropical FishMay 1, 2020
Lawrence, thank you for your repeat business and especially thankful for your support during this crazy time.
We've been getting more emails and orders than we're used to handling and because of the lockdown measures, we've been understaffed and unable to get to the emails as quick as we'd love to and are definitely not ignoring emails (whew, we are feeling the pinch of the influx; especially with a review like this). We're down to just 1-2 people daily and it's been rough to be frank as we're handling a heavy volume of calls, emails and orders but we're trying to hang in there.
Fastest way to reach us during this hectic time is to text us at our 866-MY-FISHY number (again, we get 150+ messages hourly on there with only 1-2 people checking so we may also be slightly delayed in response time on there).
Let us reach out and help you with this issue. We definitely feel bad to hear that one frog didn't make it and would love speak with you to make things right.
We know it's frustrating and we've been doing terribly bad in our response time with all that's going on so it's something we need to work on so thanks for bearing with us as we trek new waters in this time of uncertainty.
Thanks, be safe and speak soon.
