Pet Zone Tropical FishReviews of petzonesd.com

Response from Pet Zone Tropical FishJan 8, 2026

Hi Charles — we’re very sorry to hear the fish arrived in that condition and for the frustration you had reaching us. We reviewed order #35245 and can confirm the DOA claim was already resolved and taken care of per our Live Arrival/DOA policy. If you didn’t receive the confirmation (or would like us to resend the details), please reply here with the best email to reach you and we’ll send it over right away. Policy reference: https://www.petzonesd.com/live-arrival-guarantee/

Response from Pet Zone Tropical FishJan 10, 2026

Hi Eric — we’re really sorry to hear the wrong fish was sent. That’s not the experience we want anyone to have. If you can message us with Reference #35050 (and ideally a photo of the fish and the bag/label), our team can review the shipment and work with you on a solution — whether that’s a replacement, store credit, or another appropriate resolution. We appreciate you flagging it and we’d like the chance to make it right.

Response from Pet Zone Tropical FishJan 10, 2026

Hi William — we’re really sorry about that. If a fish arrived unwell and passed shortly after, please message us with Reference #34995 and include a couple photos and your water parameters (temp, ammonia, nitrite, nitrate). Our team will review it and assist you according to our Live Arrival/DOA policy.

Response from Pet Zone Tropical FishJan 10, 2026

Hi Mary — we’re really sorry to hear that and we know how upsetting it is to lose a fish so quickly. Please message us with your order details (Reference #35071) and any photos you have so our team can review what happened. For transparency, our Live Arrival/DOA policy applies based on the shipping method selected, and USPS shipments are not covered under the live arrival guarantee. You can review the policy here: https://www.petzonesd.com/live-arrival-guarantee/

Response from Pet Zone Tropical FishJan 10, 2026

Hi Anthony — sorry for the confusion. According to the carrier tracking for Reference #35033, the package shows as delivered. Please message us with your order info and confirm your shipping address, and we’ll help you check next steps (ex: delivery location details and what to do if it was misdelivered or stolen).

Response from Pet Zone Tropical FishJan 10, 2026

Hi Hal — we apologize. If an item was out of stock, you should have been notified quickly, and it shouldn’t take multiple attempts to reach us. Please send us a message with Reference #35044 and we’ll look into the timeline, confirm the resolution (refund/replacement options), and make sure you’re taken care of.

Response from Pet Zone Tropical FishNov 1, 2025

Hi Lauren, we’re truly sorry to hear about your experience — that’s definitely not the outcome we want for any of our customers. Fish loss on arrival can happen for a variety of reasons (such as temperature shock, courier handling, or oxygen depletion during transit), but we always stand by our Live Arrival Guarantee and want to make things right. Please reach out to our online fulfillment team at [email protected] with your order number and a quick photo or video of the fish upon arrival so we can review and assist you with a replacement or refund right away. Our goal is for every customer to have a great experience, and we appreciate the opportunity to make this right for you. — The Pet Zone SD Online Team

Response from Pet Zone Tropical FishJan 10, 2026

Hi Steven — per our Live Arrival/DOA policy, USPS (bare minimum) shipments are not guaranteed for live arrival, and that shipping method was selected for this order. Policy here: https://www.petzonesd.com/live-arrival-guarantee/ If you message us with Reference #34617 and photos of the packaging, we can still review the pack-out and respond directly.