Pet Zone Tropical FishReviews of petzonesd.com

The only good part about this experience was the initial shipping was quick and timely, and the packaging was good, which is why I was generous and gave 2 stars. I ordered 3 items, the maple leaf stone, cholla tunnel tube, and a hydrocotyle japan/tripartita plant. I understand that as a natural material, the stone would not have looked exactly like the picture, but I expected some resemblance at least. Two of the stones had minimal mineral veins and crevices, and one looks like a completely different rock altogether. (I have a major in Geology, I think I'm qualified enough to say that's not the same rock). I feel like I was given the blandest, ugliest rocks in the pile instead of a good balance of detail for their smaller size. Instead of receiving a cholla tunnel tube, I received two cholla driftwood sticks, a cheaper option. I was not charged a cheaper price. Additionally, the sticks would not have worked with my desired scaping design and so were unusable. Instead of receiving a hydrocotyle japan/tripartita plant, I received a UNS tissue culture instead. I already have snails and duckweed in my tank, so I wasn't concerned with pests and had no need for a tissue culture. Additionally, the one I received did not look healthy, many of the leaves were melting or yellowed. I'm new to this, I do NOT have the experience to nurse an aquarium plant back to health. Especially not one I paid for and received new. I was not contacted about any substitutions, nor was there anything in the product listings or checkout process that implied products might be substituted in the event of unavailability. Given that the listings didn't specify "out of stock" for either, I have to assume it was a mistake and I was sent the wrong items, which is careless. Mistakes happen, I would have been only annoyed if the issue had been fixed. Even though I was unhappy with the rocks, I decided I'd find a way to make them work. The cholla sticks and tissue culture on the other hand, needed to go. I emailed petzonesd immediately to explain my issue and ask for an exchange or refund. No reply. I even searched my inbox and checked my spam folder in case I had accidentally missed the reply. No luck. It has been over two weeks since that email, and still no reply. I ended up reordering the items from a different store, and really I should have stuck with them in the first place. I only tried petzonesd because the shipping was much cheaper. Tl;dr extremely unhappy, sent wrong items and items that were of low quality, overcharged for what I did receive, and got no reply from customer service. Never buying from this shop again.

Plants were not healthy and arrived very cold. They are just wrapped in newspaper with a small heat pack and no insulation Second time I’ve ordered with the same results.

You seem to be out of to many fish.

I put my order in over a week ago thinking it would ship and be here in a few days. Thursday last week they created a shipping label still haven't sent my order. Come Monday I get a call saying they can't ship the orange lobster however the other 2 fish can still ship and theyll send it out that day. I received the money back for the lobster and still over a week later waiting for my other 2 fish at this point I'd just prefer my money back as I'm able to buy the exact fish at my local petshop. I only placed the order for the lobster.

Order was never shipped out, it ended up being canceled. I was told different things by different people but essentially it came down to the fact that they were backed up on orders for a couple of weeks. My main problem was that I reached out a lot of times just to get updates and make sure I understood what was going on, and was either repeatedly told something different or got no response at all. I'm giving the short version but I left this experience feeling unvalued.

I received my package my pleco was great my black knife ghost was not swimming at all I checked my water the week before to make sure that the ph and everything the temperature was great. So as it arrives I open the package the damn fish was upside down and on it’s way out the pleco was fine. I would hope they make it right by rush another black knife ghost but I doubt that

Ordered two bamboo shrimp one was doa on arrival

Ordered 6 Indiana glass fish on the 12th of nov.Had them shipped ups prioity just got he today the 16th 4 days in bag 3 lived n 3 died to long to be in shippment that's why I paid for the rush going to try to get the 3 replaced or refunded if they can't get them here any faster why did i pay for prioity shipping