Online Tropical Fish Store & Pet Shop serving the San Diego area. We specialize in Aquascaping, Flowerhorns, Arowana, Cichlids, Rare Plecos, Discus & many other rare & exotic Tropical Fishes from all around the world! We also carry a huge variety of f...
Pet Zone Tropical Fish (petzonesd.com) has 884 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 224 reviews with 1 star · Clear filters
Evan W.
Lack of communication and customer support. Was told order would ship, then nothing just radio silence. Tried to follow up and no one responds.
Response from Pet Zone Tropical FishMar 29, 2026
Hi Evan, we’re sorry for the lack of communication and understand your frustration. Please send us your full order details so our team can review the status, see where the breakdown happened, and follow up promptly. We appreciate the chance to make this right.
alia B.
I never got the item and I sent an email for a refund. No response.
Response from Pet Zone Tropical FishMar 29, 2026
Hi Alia, we’re sorry to hear this. Please reach out with your full order number and details so our team can review what happened and follow up promptly. If there was a shipping or fulfillment issue, we want to look into it and help get this resolved.
Kevin M.
Receiving the review of how they did before the order is even fulfilled is crazy.
Response from Pet Zone Tropical FishMar 29, 2026
Hi Kevin, review invitations like this are sent automatically through the platform and can sometimes be triggered before an order is actually fulfilled. We agree that is frustrating and not ideal. Please send us your order details so our team can look into the order itself and follow up promptly.
Jamel I.
I bought 4 Delhezis and they sent me 4 endlecheris which I could have bought from a local store. They dont respond to emails too. Will never use this store ever again.
Response from Pet Zone Tropical FishJan 8, 2026
Hi Jamel — I’m sorry you had a frustrating experience. I do want to clarify that online orders are packed and shipped by a separate fulfillment team at a different location, not by our storefront staff. That said, if you ordered delhezi and received endlicheri, we absolutely want to make it right. Please email us your order # and photos so our online team can resolve this quickly. We also take your feedback about communication seriously and will review it with the appropriate team.
Louis C.
Why on earth would they knowingly ship usps from CA to CO? They ship dead fish. It was not apparent that I needed to see find then chose overnight. Otherwise I am at fault. Any professional with integrity knows better. I would have paid over night twice over but I have a feeling that with all the dead on arrival fish this is their scam
Response from Pet Zone Tropical FishJan 8, 2026
Hi Louis — we’re sorry to hear about your experience and we understand how stressful shipping live fish can be. For transparency, our checkout clearly presents multiple shipping options and includes a required disclaimer that USPS shipping is not guaranteed for live fish and voids live-arrival/DOA coverage. Overnight is offered as the recommended method and is the option covered under our Live Arrival Guarantee. Our policy is posted here: https://www.petzonesd.com/live-arrival-guarantee/ We also want to clarify that our online orders are packed and shipped by a separate fulfillment team at a different location than our retail storefront, so the in-store team does not handle online packing/shipping. Lastly, at the time this review was posted, the shipment was still in transit and not yet delivered, so a DOA outcome could not have been confirmed at that point. We’d still like to help and review the shipment details. Please contact us with your order number and (if applicable) the required photos/video per policy so we can check the tracking timeline and packing notes and respond accordingly.
Trevor B.
I called multiple times and sent messages with no response.
Response from Pet Zone Tropical FishJan 8, 2026
Hi Trevor — sorry about that, and thanks for flagging it. We definitely want to help, and it’s not our intention to miss your calls/messages. Please reply here (or message us) with your order number and the best email/phone to reach you, and we’ll look into your case right away. If you called outside business hours or during peak in-store periods, we may have missed you — but we’ll make this right and get you taken care of.
DDavis
They told me I'd get a follow uip with information for my seriously late never shipped order. They have not. Addition 1/8/2026 The reply from the company here is somewhat frustrating, since I called, emailed, and have been messaging repeatedly with them on Messenger, including giving my order number, which I was GIVEN when I called to ask why I never received my order. Interactions with customers should be logged as part of Customer Service Best Practices. To get this message, today, makes it clear there is a need for greater communication and proper systems to prevent such service issues. Still no word on my order from NOVEMBER
Response from Pet Zone Tropical FishJan 8, 2026
Hi D. Davis — we’re sorry about the missed follow-up, and we understand how frustrating that is, especially with a delayed order. We’d like to get this resolved ASAP. Please reply here (or message us) with your order number (#35246) and the best email/phone to reach you, and we’ll pull up the ticket, provide an immediate status update, and confirm the next steps (shipment, replacement, or refund as applicable). Thank you for your patience — we’ll make sure you’re taken care of.
jeffrey A.
Fish arrived dead. Can not get anyone to respond to my emails.
Response from Pet Zone Tropical FishJan 8, 2026
Hi Jeffrey — we’re sorry to hear about the DOA and the frustration with communication. We reviewed order #35238 and can confirm the DOA claim was already resolved and taken care of per our Live Arrival/DOA policy. If you’re still not seeing the resolution on your end (or have any remaining questions), please reply here with the best email to reach you and we’ll resend the confirmation and details. Policy reference: https://www.petzonesd.com/live-arrival-guarantee/
