Pet Zone Tropical FishReviews of petzonesd.com

Response from Pet Zone Tropical FishJun 4, 2020

Carl, thanks for your feedback and order. You can contact us at 866-MY-FISHY via text or email and we can address any underlying issues you may have. Expect delays in a response but do know we will are not intentionally ignoring any messages (just a bit delayed due to the high volume more than we can normally handle during this time). Thanks!

Response from Pet Zone Tropical FishJun 4, 2020

Carl, thanks for your feedback and order. You can contact us at 866-MY-FISHY via text or email and we can address any underlying issues you may have. Expect delays in a response but do know we will are not intentionally ignoring any messages (just a bit delayed due to the high volume more than we can normally handle during this time). Thanks!

Response from Pet Zone Tropical FishJun 4, 2020

Logan, thanks for your feedback and order. You can contact us at 866-MY-FISHY via text or email and we can address any underlying issues you may have. Expect delays in a response but do know we will are not intentionally ignoring any messages (just a bit delayed due to the high volume more than we can normally handle during this time). Thanks!

Response from Pet Zone Tropical FishJun 4, 2020

Stefen, thanks for your feedback and order. You can contact us at 866-MY-FISHY via text or email and we can address any underlying issues you may have. Expect delays in a response but do know we will are not intentionally ignoring any messages (just a bit delayed due to the high volume more than we can normally handle during this time). Thanks! Issue has been fixed and there was a misunderstanding but it was addressed in a prompt manner, we hope you can see all the time stamps to your aforementioned issues. Thanks, be safe and stay even safer as our country battles these multiple turmoils (stay positive and safe from harm and health).

Response from Pet Zone Tropical FishJun 4, 2020

Thanks for your order! With Covid19 lockdown (though restrictions are slightly eased now), we are still shipping though there are inevitable delays due to the lockdown measures here. Our regular shipping schedule can be seen here: https://www.petzonesd.com/livestock-shipping-schedule/ Expect 7-14+ business day delays to our regular schedule as we have reduced hours for shipping and staff along with new delivery carrier time-frame deadlines for pickups and drop offs. We appreciate your patience and understanding. Be mindful of this and the schedule + the business day delays (business days don't include Mon/Fri/weekends). If indeed you cannot wait, we are more than happy to cancel and refund the order and you may order again when things are "normal" (maybe wait a couple years on realistic terms). Thanks and please be safe!

Response from Pet Zone Tropical FishJun 4, 2020

Thanks for your order! With Covid19 lockdown (though restrictions are slightly eased now), we are still shipping though there are inevitable delays due to the lockdown measures here. Our regular shipping schedule can be seen here: https://www.petzonesd.com/livestock-shipping-schedule/ Expect 7-14+ business day delays to our regular schedule as we have reduced hours for shipping and staff along with new delivery carrier time-frame deadlines for pickups and drop offs. We appreciate your patience and understanding. Be mindful of this and the schedule + the business day delays (business days don't include Mon/Fri/weekends). If indeed you cannot wait, we are more than happy to cancel and refund the order and you may order again when things are "normal" (maybe wait a couple years on realistic terms). Thanks and please be safe!

Response from Pet Zone Tropical FishJun 4, 2020

Racheal, thanks for your feedback and order. You can contact us at 866-MY-FISHY via text or email and we can address any underlying issues you may have. Expect delays in a response but do know we will are not intentionally ignoring any messages (just a bit delayed due to the high volume more than we can normally handle during this time). Thanks!

Response from Pet Zone Tropical FishJun 4, 2020

Jason, thanks for your feedback and order. You can contact us at 866-MY-FISHY via text or email and we can address any underlying issues you may have. Expect delays in a response but do know we will are not intentionally ignoring any messages (just a bit delayed due to the high volume more than we can normally handle during this time). Thanks! Heatpacks are always used when we ship during the colder months (we wrap the heatpack as it indeed does "cook" the fish when it direct contact with any fish bags during transit. Before shipping, we fast all livestock for at least 1-2 days to prevent waste buildup.