Pet Zone Tropical FishReviews of petzonesd.com

Response from Pet Zone Tropical FishJul 5, 2020

Hi Andrew, your order was cancelled and refunded the same day it was placed due to incorrect shipping method chosen, which is why the order was not fulfilled. We sent over an email to you along with the cancellation/refund confirmation on the same day your order was placed (May 28th). Please advise (and check your order status via the website and your email inbox). Thank you.

Response from Pet Zone Tropical FishJan 14, 2022

Hi there! We appreciate your review and feedback. If you can get in touch with us via phone or email with your order info, our team is more happy to see what may have went wrong with the order. This business is our livelihood and we would never do anything that would risk our reputation or put other fellow hobbyists at odds with us hobbyists ourselves. Hobbyists for hobbyists, woot woot! We're here to help.

Response from Pet Zone Tropical FishJul 5, 2020

Charles, thanks for your order. The DOAs were taken care of per our live arrival guarantee policy already. Sorry if we take longer than we'd like to reply, we are catching up with backlogged emails but appreciate your business and allowing us to work this out with you (it has since been resolved). Thanks for the support and business during these crazy times!

Response from Pet Zone Tropical FishJan 14, 2022

Hi there! We appreciate your review and feedback. If you can get in touch with us via phone or email with your order info, our team is more happy to see what may have went wrong with the order. This business is our livelihood and we would never do anything that would risk our reputation or put other fellow hobbyists at odds with us hobbyists ourselves. Hobbyists for hobbyists, woot woot! We're here to help.

Response from Pet Zone Tropical FishJun 4, 2020

Thanks for your order! With Covid19 lockdown (though restrictions are slightly eased now), we are still shipping though there are inevitable delays due to the lockdown measures here. Our regular shipping schedule can be seen here: https://www.petzonesd.com/livestock-shipping-schedule/ Expect 7-14+ business day delays to our regular schedule as we have reduced hours for shipping and staff along with new delivery carrier time-frame deadlines for pickups and drop offs. We appreciate your patience and understanding. Be mindful of this and the schedule + the business day delays (business days don't include Mon/Fri/weekends). If indeed you cannot wait, we are more than happy to cancel and refund the order and you may order again when things are "normal" (maybe wait a couple years on realistic terms). Thanks and please be safe!

Response from Pet Zone Tropical FishJun 4, 2020

Gazi, thanks for your feedback and order. You can contact us at 866-MY-FISHY via text or email and we can address any underlying issues you may have. Expect delays in a response but do know we will are not intentionally ignoring any messages (just a bit delayed due to the high volume more than we can normally handle during this time). Thanks!

Response from Pet Zone Tropical FishJun 4, 2020

Thanks for your order! With Covid19 lockdown (though restrictions are slightly eased now), we are still shipping though there are inevitable delays due to the lockdown measures here. Our regular shipping schedule can be seen here: https://www.petzonesd.com/livestock-shipping-schedule/ Expect 7-14+ business day delays to our regular schedule as we have reduced hours for shipping and staff along with new delivery carrier time-frame deadlines for pickups and drop offs. We appreciate your patience and understanding. Be mindful of this and the schedule + the business day delays (business days don't include Mon/Fri/weekends). If indeed you cannot wait, we are more than happy to cancel and refund the order and you may order again when things are "normal" (maybe wait a couple years on realistic terms). Thanks and please be safe!

Response from Pet Zone Tropical FishJun 4, 2020

Thanks for your order! With Covid19 lockdown (though restrictions are slightly eased now), we are still shipping though there are inevitable delays due to the lockdown measures here. Our regular shipping schedule can be seen here: https://www.petzonesd.com/livestock-shipping-schedule/ Expect 7-14+ business day delays to our regular schedule as we have reduced hours for shipping and staff along with new delivery carrier time-frame deadlines for pickups and drop offs. We appreciate your patience and understanding. Be mindful of this and the schedule + the business day delays (business days don't include Mon/Fri/weekends). If indeed you cannot wait, we are more than happy to cancel and refund the order and you may order again when things are "normal" (maybe wait a couple years on realistic terms). Thanks and please be safe!