Pet Zone Tropical FishReviews of petzonesd.com

Response from Pet Zone Tropical FishJul 17, 2020

Cathy, thanks for reaching out with feedback and a review. Note, we've tried to call numerous times but have been unable to reach you (call us back at 858-987-0309). With the current state of our manpower and the surge in orders nationwide due to stay-at-home orders, we are averaging 7-14 business days (doesn't include Friday, Sat or Sundays) to get out online orders for shipment. As you're local, you can come in and get your order picked up in-store and be served immediately by our local store teammates (this will save you waiting anxiously for your order as we're majorly backlogged). Thanks for the support and business during these unprecedented times. Happy Fish Keeping and please please be SAFE and healthy, it's very important (in addition to fish keeping). =)

Response from Pet Zone Tropical FishJan 14, 2022

Hi there! We appreciate your review and feedback. If you can get in touch with us via phone or email with your order info, our team is more happy to see what may have went wrong with the order. This business is our livelihood and we would never do anything that would risk our reputation or put other fellow hobbyists at odds with us hobbyists ourselves. Hobbyists for hobbyists, woot woot! We're here to help.

Response from Pet Zone Tropical FishJan 14, 2022

Hi there! We appreciate your review and feedback. If you can get in touch with us via phone or email with your order info, our team is more happy to see what may have went wrong with the order. This business is our livelihood and we would never do anything that would risk our reputation or put other fellow hobbyists at odds with us hobbyists ourselves. Hobbyists for hobbyists, woot woot! We're here to help.

Response from Pet Zone Tropical FishJan 14, 2022

Hi there! We appreciate your review and feedback. If you can get in touch with us via phone or email with your order info, our team is more happy to see what may have went wrong with the order. This business is our livelihood and we would never do anything that would risk our reputation or put other fellow hobbyists at odds with us hobbyists ourselves. Hobbyists for hobbyists, woot woot! We're here to help.

Response from Pet Zone Tropical FishJan 14, 2022

Hi there! We appreciate your review and feedback. If you can get in touch with us via phone or email with your order info, our team is more happy to see what may have went wrong with the order. This business is our livelihood and we would never do anything that would risk our reputation or put other fellow hobbyists at odds with us hobbyists ourselves. Hobbyists for hobbyists, woot woot! We're here to help.

Response from Pet Zone Tropical FishJan 14, 2022

Hi there! We appreciate your review and feedback. If you can get in touch with us via phone or email with your order info, our team is more happy to see what may have went wrong with the order. This business is our livelihood and we would never do anything that would risk our reputation or put other fellow hobbyists at odds with us hobbyists ourselves. Hobbyists for hobbyists, woot woot! We're here to help.

Response from Pet Zone Tropical FishJul 5, 2020

Thanks for your fededback, Christine. Your fish are under quarantine as we speak and will be ready to go very very soon for their new homes (your cool tank!). =)

Response from Pet Zone Tropical FishJul 5, 2020

Tuan, we have been super backlogged but are finally catching up to "normal" pace with all the craziness going on. We can be reached at 858-987-0309 or texted at 866-MY-FISHY. Thanks for your patience and bearing with us. We'd definitely not "take money" as it's close to impossible these days with digital payment protection to "steal" (credit card payments protects you and if you use PayPal, you're also protected) so we'd never do such a thing. Reach out to us with your order info via email or a call and we can help you resolve your underlying issue(s). Thanks!