Danielle C.
They over change and I want to cancel…
They over change and I want to cancel my order cuz I can get them else where and don't know how these people are rude like for real come on I just want my money back and don't want fish from ur place cuz I'm not paying an extra 36 dollars on a 107 order sorry not happening and like really u sent me a message then I replied not long after and nothing back bad bad place I get fish all over the usa and all come in alive but no I'm not paying ur prices
Response from Pet Zone Tropical FishDec 4, 2020
Danielle, Thank you for your order! As livestock is very sensitive, they will not make it if shipped with anything other than overnight service. You selected USPS and this takes around 3-4 business days and the fish definitely will not make the trip. We do have a terms and conditions agreement that clearly states this at the checkout process in case you may have missed it: petzonesd.com/terms-conditions Your order was cancelled and refunded on the 28th of Oct. per your request. We had first messaged you on the 27th of Oct. and your request was taken care of the following day. It can take us 1-3 business days to reply back to emails or messages. There are hundreds of emails/messages hourly so we apologize if we did not reply back as quickly as you'd like us to (we wish we can be lightning/God speed ourselves but are trying and striving to do so). Thanks for your patience and understanding. Be safe and healthy during these crazy times. - Pet Zone Tropical Fish Team