Pet Zone Tropical FishReviews of petzonesd.com

I ordered a "Live California Blackworms 1lb $49.99 USD" on December 24. I got an email on December 26 saying that it was "Awaiting shipment". It has now been almost 4 weeks with no further communication. I have sent the company an email and messaged them on their website, but still no response. I'm really disappointed because I had high hopes that this company would be a good supplier of live blackworms for my aquarium. Follow-up 1/21/2025 I called again on Wednesday 1/15 and got to a live person. They started by asking me to upgrade my shipping for an additional $35. I declined and asked for a delivery day. They said I should receive my order before the weekend. Friday (1/17) came and no sign of my order being shipped. I called again and was told the shipment had been delayed, but it should go out by Tuesday (1/21). I called and was told that the team in charge of online orders would "get back to me shortly." I have not received any calls or emails and every time communication has been me reaching out for updates and only receiving empty promises. If a company is experiencing delays, I would appreciate being informed of such and being kept updated as to the status of my order and delivery. Having to repeatedly call for information is very frustrating and does not inspire trust in this company. It seems that their in-store floor team is much better at handling customer satisfaction (according to the reviews) than their separately run online-store and shipping department. Final Follow up 1/27/2025 The company finally agreed to send me my shipment (without the priority shipping surcharge) and shipped them out on Saturday 1/25/2025. The worms arrived today (1/27) and enough of them are alive that I won't be asking for a refund. However, I will not be ordering again from this company's online store, given their very poor communication regarding my order. My advice is to stop by the physical store if you're in the area and skip the online ordering.

Corey cats were stressed out and all but one died.

Missed crab arrived DOA. No response in 48 hrs. Basically I placed 2 orders and those arrived safely albeit the 1st was missing a crab . The 2nd had an additional crab plus shrimp. So I basically paid for my missed one. Correction order missed 1st time was sent by petzone and spent 7 days in shipping instead of 2-3 as my paid orders did. I planned to place another order but I’m not so sure now

One of our Rasboras arrived dead, but they don’t do live guarantees when shipped by USPS.

Order was short because they didn't have what I ordered. You can't speak to them on the phone (even though they have a # for order issues). They still speak of Covid protocols on the phone and on website. Emailing them back and forth for weeks (response usually within a day). Never got that type of fish I ordered. I opted for another Congo Tetra. They sent a little bitty fish. USP slow boat. Took 3 days. It was alive (amazing).

I ordered 7 pea puffers and unfortunately 4 arrived dead. The shipping speed was fast and the 3 surviving fish are absolutely adorable.

3-4 shrimp died explained in the video and showed they were dead asked for pictures the next day after I already got rid of the dead ones because I took a video could of at least offered me store credit

The FedEx shipping is never overnight. When they change to usps in lithia springs, GA it gets delayed! Probably not too important in summer but I have had live fish not do well in winter due to the delay!!