Pet Zone Tropical FishReviews of petzonesd.com

I orderd 4 parrot fish when i received them 3 were dead i send you a text with a picture of the fish i haved received a answer

Neither species of fish I ordered (listed as available) actually were actually available at time of order. I received a wicked fast update that my order was confirmed, was surprised at how fast it was, then got an email that my order was updated now to “shipped” (Monday May 27). I was even more surprised, and wasn’t sure if I believed it yet. A few hours later I get a text message that says otherwise: that both kinds of fish I ordered were not in stock, and asking if I was okay with a substitution, which I replied that I was not, and so requested either an order hold until it was all ready to be sent, or a refund. I was told they could do a hold, and it would be about a week hopefully until they received more to send out. I asked if I would receive any notification when it was ready, and did not receive a response. Alright, I guess I’ll assume probably yes on that front(?). About a week passes, and I reach out asking for an update, because I’m sitting on my hands waiting for an order I honestly would not have made if I’d known it wouldn’t be able to be fulfilled. I sent the message itself on a Sunday, so understand if it takes a day or two to respond. I can see a „read“ receipt on Tuesday, and never receive a response. It’s Thursday now, I’ve still not received any further update. The website still has both species of fish I ordered listed as available and are able to be processed for further purchasing even though they’ve not had them in stock for at least a week now. The stock being a day or a couple days behind is an understandable oversight. The stock being over a week without changing, and continuing to allow people to pay for fish you don’t have without being properly communicative, feels more and more scammy as time goes on. Add to that your rigid bordering on hostile DOA policy (I’m a pacifist and would be made really upset to have to literally cut up dead animals), it overall doesn’t feel like a good shopping experience. Not to mention, I have no concept of timeline—you receive the fish in a weekish, do you quarantine them? Are they going into a store tank, where someone can come in person and decide to buy them before they’re shipped out? How long have the fish not been in stock, now that I see the stock doesn’t seem regularly updated? How many people ordered just like I did and are still waiting on fish, invisible in line before me? I saw the negative reviews, and honestly I’ve worked retail/food/customer service—I know a lot of time the customer is at fault and either doesn’t know or care—but this process has been incredibly frustrating, and now that I’ve more closely examined your policies while ringing hands, it doesn’t even seem like ordering from here was a great idea in the first place. Your guarantee basically doesn’t cover anything, in spite of requiring the highest shipping cost. If there’s damage on the fish—visible in the picture while inside of the closed bag received from you—you won’t cover it? So if you send me beat up fish, there’s zero room for accountability. Not to mention that it’s only good for store credit, which, if I did have a really negative experience with you, I probably wouldn’t make good on. If it’s a shipping issue, it’s not covered. So you cover…what? A fish dead for no reason? When things don’t just…die for no reason? You require my water parameters, when it literally doesn’t matter, given the guarantee is void as soon as a bag is open. At most, the temperature could be considered…through the bag and all…but even then that doesn’t feel fair, as it’s been in transit and there’s minimal thermoregulation, so unless my tank has an unliveable temperature, none of that should matter. And in what I can only imagine has to be the rare blue moon event someone qualifies, it doesn’t include the high shipping cost. From what I’m able to observe from online where I’m sitting across the country (regrettably too rural for in person fish stores), is that this seems like a great in person fish store, with a passionate staff, that has spread itself far too thin taking on the online ordering aspect. So…my review is, probably don’t bother ordering online unless you’re *exceedingly* patient (and I literally talk down angry customers all day) or you just have great luck. Maybe my problem was ordering the too near a holiday? I have since found the notice advising you to reach out and ask them about stock before placing your order, which again really reads more as an asscovering policy for you to stumble onto, as I have, after complications with an order. In any case, I ordered, they didn’t have what I ordered, it’s been over a week since I’ve heard from them, I now regret ordering, and I would like my money back so I can order from somewhere else please. Thank you to whomever read this.

3/5 danios survived. 2/5 shrimp survived. One of the danios that did live has a weird shaped spine and is not long for this world. Got a crawfish recently with great results. Idk what happened here. Probably should go for the extra $30-40 to guarantee the live shipping

I liked how fast it came but my fish was dead and the packaging was not substantial enough I expected better. Now I love how the catfish looked its just that was my dream fish I will get another one this summer I hope the packing is better than it was. Like i was expecting it to be lined with Styrofoam and cardboard shavings for warmth. !!!Please ship with care!!!

2 out of 4 fish arrived dead, and I was reimbursed for only one

One of my fish arrived dead because there was not enough water in the bag. Another bag had 4 of my fish and half of the other. All bags didn't have enough water.

Ordered 2 Chinese High fin sharks for $50 each plus shipping. Both came alive but one was really stressed from the travel I guess. Although alive had a feeling it wasn't going to make it. It didn't but the other o e is doing good. So it ended up costing me 100 dollars for the 1 fish that survived I guess plus shipping of course.

Very small tetras required temporary tank to be setup until fish are large enough to go in to main tank. Size in description would’ve helped in determining whether to purchase or not. Seems a bit deceptive.