Online Tropical Fish Store & Pet Shop serving the San Diego area. We specialize in Aquascaping, Flowerhorns, Arowana, Cichlids, Rare Plecos, Discus & many other rare & exotic Tropical Fishes from all around the world! We also carry a huge variety of f...
Pet Zone Tropical Fish (petzonesd.com) has 884 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
petzonesd.com
Website
petzonesd.com
Category
Pet Stores
Location
San Diego, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Bag were not sealed properly, all the water leaked out and the fish were dead. Employees were combative and will not refund my money. $111.74 is a lot to pay for dead fish. WORSE online purchase EVER! ... and those poor helpless fish suffered a horrible death. This company has lots of bad reviews and an F rating with the Better Business Bureau. BEWARE !
Response from Pet Zone Tropical FishApr 7, 2022
Hi, Jan! We cover all DOAs and stand by our guarantee, given that clear photos of any damages or deceased fish are taken and sent over within reasonable time. If you can send us over your order info and your contact, the team will be more than happy to assist and help you with this. FedEx covers for damages to packages and we are also happy to help with any of the damages as we cover any losses occurred during shipment. Our team couldn't find any order under Jan Beau, if you can email us with your order info, the team will be happy to work with you. [email protected]
Thanks so much and look forward to chatting soon.
EB
Ellise B.
Missing Items/unsatisfied with product
I didn’t receive all of the items in my order. Ats obviously a problem. Also the small amount of floating plants sent for the price was sad. From this first interaction with Pet Zone, these aren’t very competitive products/service. I’m disappointed my review is so sour in comparison with all the good ones I read.
Response from Pet Zone Tropical FishApr 7, 2022
Hi Ellise, thanks for your review and feedback! We are always happy to cover any losses during shipment and also replace anything that arrives subpar or if the shipment team may have missed during the packing process. We're all about customer service and would like to turn your sour review to a SWEET one! =)
Cheers and look forward to hearing from you soon.
EN
Edwin N.
I paid 35.00 to shipped via USPS…
I paid 35.00 to shipped via USPS Priority Mail Express item never got it.
Response from Pet Zone Tropical FishApr 7, 2022
Edwin, thanks for your review and feedback! We send everything within 1-2 business days and once we pass the order to the carrier, we have no control over the speed of delivery (FedEx/UPS/USPS has encountered fulfillment time frame issues these days) and you can always track your order with the tracking info provided per the carrier's track system.
We know all your orders have been received by your with no issues but if something was to occur please don't hesitate to call or email us and we're here to assist with a BIG SMILE! =)
Thanks so much, Edwin!
HP
Hunter P.
Dont buy from these morons
Here was my experience with this company...
I ordered 3 endlers, 2 dumbo guppies, 3 yellow and 3 blue rili shrimp. As soon as the box came it was opened and I was greeted with dead fish, and one live shrimp. I called the number to explain what happened, and the guy told me to send pics of them out of the bag to the customer service email and that they would get back to me. I do that and wait. At 2 am the next day, they send me an email saying that per their DOA policy, all fish must be cut up to prove that they're in fact dead. What kind of customer experience is that number one, and number two you're going to wait until the next day to tell me that? You guys want people to cut up the pet they were supposed to get in order to what.... Stop people from swindling you out of 5 dollars? Who has hurt you? Also, was I just supposed to keep dead fish on my counter until you decided to grace me with a response? I email them again and are told they will refund me not back to my card like I asked, but in store credit, which is also a policy of theirs, so if I wanted to get...oh I dont know....the fish i ordered in the first place, I'd have to pay for shipping again. I'm not paying another 50 bucks for shipping to get dead fish, so I decided I would just use the credit to get some plants and then I'd be done with this nightmare. Kind of hard to screw that up, right?... I ordered four micro swords. They sent me three micro swords and two unprompted dwarf sags. I give up. After all this BS I paid over a hundred dollars for one shrimp, 5 plants, two of which I didnt want or order. I dont know if it's the blind leading the blind over there or what the problem is but take it from me and do not deal with this company. Youd have better luck ordering from a special needs company employing people with down syndrome. The incompetence would at least be somewhat expected.
Response from Pet Zone Tropical FishApr 7, 2022
Hunter, thanks for your review and feedback! We stand by our live arrival guarantee and will always replace anything that arrives DOA during the shipment process. Our policy is standard within the fish industry and other vendors do require reshipment fees for livestock in the case of a DOA issue. We are sorry if we are slow to reply to some emails or messages but nevertheless we will get back to all messages as promptly as possible (note our time difference here in PST; our team works 10am-5pm PST).
We know your recent orders have had some issues but if something was to occur please don't hesitate to call or email us and we're here to assist with a BIG SMILE! =).
Our team is pretty slammed with order fulfillment and may accidentally pack similar plants but it's not something intentional and we are always happy to fix any issues!
Thanks so much, Hunter! Happy Fish Keeping!
JA
Jarrod
Won't order again
Buy at your own risk.
Response from Pet Zone Tropical FishJan 14, 2022
Hi Jarrod! Thanks for your review. We are here to assist, was there an issue with your order? Feel free to reach out to us anytime via phone or email and our team will get in touch with you to see what may have went wrong.
Cheers! Happy Fish Keeping!
SV
scott V.
Sent me the wrong product
Sent me the wrong product. Still waiting for a reply. So far I had a few issues ordering products from their website. I'm trying to do my best and support my LFS, but at this point I pretty disappointed with their online service. I only recommend going to their stores in-person. For online shopping I highly recommend GlassAqua or Buceplant instead. Better service and better quality plants.
Response from Pet Zone Tropical FishDec 20, 2021
Hi there, Scott! We thank you for your support and love and appreciate the business! Our apologies, we didn’t realize there was an error with the order. Did you call or email us? The team has checked and haven’t seen any correspondence from you but shoot us a message or call and we are more than happy to correct this for you.
Thanks and speak soon!
CU
Customer
Team was helpful but misleading
Purchased product online, was listed as in-stock. 2 days later received notice that order status was updated and now "Awaiting Shipment". Over a week later, called customer service as order had still not shipped. Was informed that product was actually not in stock, and not awaiting shipment, and that they wouldn't get the product from vendor for at least another 3 weeks. Customer service was very nice, understanding, and helpful but ultimately it was extremely misleading for them to update my order status as Awaiting Shipment when they wouldn't even have the product for another 3 weeks.
Response from Pet Zone Tropical FishJan 14, 2022
Hi there! We appreciate your review and feedback. If you can get in touch with us via phone or email with your order info, our team is more happy to see what may have went wrong with the order. This business is our livelihood and we would never do anything that would risk our reputation or put other fellow hobbyists at odds with us hobbyists ourselves. Hobbyists for hobbyists, woot woot! We're here to help.
