Pet Zone Tropical FishReviews of petzonesd.com

Response from Pet Zone Tropical FishJun 19, 2023

Hi! Send our team your order details and contact and we can check and get in touch asap. [email protected] or call us at 866-MY-FISHY.

Response from Pet Zone Tropical FishJan 6, 2023

Hi! The orandas are selected by random, hence they are labeled as assorted. the photo is just an illustration, it doesn't necessarily mean you will receive that "exact" fish, otherwise we'd need to clone thousands of the same fish.

Response from Pet Zone Tropical FishDec 7, 2022

Hi there, Purrsia! We are sorry to hear about your DOAs. I am one of the owners here and I do not personally take any of the calls but am more than happy to speak with our teammates and see what may have went wrong. Do take note, we only guarantee live arrival if FedEx is used, this is part of the disclaimer that needs to be agreed to at checkout before the order can be proceeded with. USPS can take anywhere from 2-4 business days and though our team packs as well as they can, there can be varying factors when the post office delivers livestock. Our fish are always packed accordingly per weather and we always use insulation in our packages but extreme weather can cause heatpacks and/or insulation to not properly work. If you can shoot over your name and order into to our team, we can take a look and see what may have went wrong. 866-MY-FISHY for text [email protected] for email Thanks so much!

Response from Pet Zone Tropical FishOct 25, 2022

Hi Cooper! Thanks for your review. Sorry to hear about the fish. We saw the order has already been fulfilled 17 days ago and our team never got any calls or emails from you regarding an issue with the fish. Please be sure to review our live arrival guarantee T/Cs at petzonesd.com/terms-conditions, as long as you contact our team within reasonable time they'll take care of you. Thank you and chat soon.

Response from Pet Zone Tropical FishOct 25, 2022

Hi Luis! Thanks for your review. Sorry to hear about the fish. Please be sure to review our live arrival guarantee T/Cs at petzonesd.com/terms-conditions. Once we pass the order to FedEx/UPS/USPS it's at the delivery driver's discretion whether they leave the package or not due to location, package security, etc. We have no control over how the package is handled but we do pack our fish very well to ensure it's safety. Our team did reach out and attempted to make a claim for your order and will touch base if they haven't already. Thank you and chat soon.

Response from Pet Zone Tropical FishSep 16, 2022

Hi Long! Sorry to hear about your fish. We stand by the quality and health of our fish, have you checked your parameters? So many factors can come into play. Shoot us an email with your order details and our team can assist you. [email protected] Thank you so much!

Response from Pet Zone Tropical FishAug 4, 2022

Hi Jaskaran! Sorry to hear about your fish. Can you let us know what your order was and give us some details so we can figure out what went wrong and assist you. Our team can be reached at [email protected] or 866-MY-FISHY Ex. 1. Be sure to also review our live arrival guarantee in order for the team to follow up with any DOAs you might have had: petzonesd.com/terms-conditions Thanks so much!