PetyfyPetyfy is listed under Pet Stores.
Petyfy (petyfy.com) has 202 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Alanna M.
I ordered a jacket for my dog and have been waiting and waiting. Winter will be over before it will come or may never come. This can't be a legitimate company. No one to call and this online chat is getting old. I want my merchandise or a REFUND. I will not pay for something I do not have. Terrible customer service. Save yourself aggravation and DO NOT ORDER FROM HERE!!!
Ron M.
Just left China, acording to tracking.
Response from PetyfyJan 7, 2021
Hello Ron, I tried to pull up your order using your name, and found out you placed your order about 3 weeks ago. We really do apologize for the delay, we are doing our very best to expedite the shipment and communicate to whom that can possibly help us to deliver your package as soon as possible. Sometimes there are things that are not within our control or out of our hands rest assured, the fulfillment of your order is our top priority. As per checking, the reason for the delays in shipment are in destination country’s protocols once received in customs they have to process the parcel's gateway that takes some time to have our clearance processed and forwarded to local delivery. Usually our shipping time takes only 8-15 days maximum (delays and customs processing are included). But due to holidays and some other protocols needing to be obtained we are having this issue. We are hoping for your kind and understanding. Thank you and have a great day!
Bruce C.
Order placed 6 weeks ago has still not arrived. Repeated attempts have been made to contact Customer Service - but no response ever received. I can't understand how a company can stay in business after treating its customers so shoddily. Save your self a lot of frustration and don't bother even trying to place an order - they will take your money but fail to deliver. Giving them a 1-star review only because I could not give them ZERO stars!
Response from PetyfyJan 7, 2021
Hi Bruce, Hope all is well! I am extremely sorry that you had such a terrible experience with us. We care about serving our customers and we have always believed that we leave no stone unturned to make it possible. Unfortunately, it seems like that’s not the case as we couldn’t keep you happy I tried to pull up your order using your full name unfortunately, I got no luck! there are more than 10 customers in our system that have the same last name as you have. I just need some details with your order so we can locate it using the full name or email address etc you've used upon purchasing. We are reaching out and asking for your kind consideration and understanding. We understand that our customer support could very well not meet your quality standards and for that, we would like to see what we can do to make it right. Rest assured that we will make sure you receive the item you paid for. In case the package is lost or returned, we will gladly issue a full refund or send out a reshipment. Thank you so much for your time.
Peggy A.
First let me say be prepared to wait. They ship out from China. It took 3 months to receive my order. I bought a medium water proof jacket with the attached harness. I bought medium for my 12 pound mixed breed terrier. It fits perfects. The product is well made.
Response from PetyfyJan 7, 2021
Hello Peggy, all of us here are very thrilled about your experience with our product and we thank you so much for sharing and how much you liked it and give so much joy for your lovely dog. Thank you for your trust and for choosing Petyfy always. We loved to send you VIP coupon as well. Have a great day!
Mel
As many others have noted, horrible customer service. I’ve been waiting over a month for our order. I have no idea what’s going on as several emails to customer service have been outright ignored. Winter will be over by the time I get this thing. Avoid this company at all costs — not a legitimate operation.
Response from PetyfyJan 7, 2021
Hi Mel, Thank you so much for providing the information I need to pull up your order in our system. We always prioritize our customer support to the best of our ability, but as much as we want to satisfy our customers, sometimes there are things that our hands are tied to situations such as this due to our policies. And for that, we are asking for your kind consideration and understanding. We understand that our customer support could very well not meet your quality standards and for that, we would like to see what we can do to make it right. Again we truly apologize for the inconvenience caused and we are hoping for your kind consideration and understanding. I sincerely apologize due to holiday orders we may experience delays. I am closely monitoring your order and I will keep you posted. ______________________________________ UPDATE: We already contacted USPS for this and they addressed the delays updating the tracking link, you'll notice in a few days the tracking link will jump off and the item transported to the final destination and will be OUT FOR DELIVERY. --It's actually a known issue due to Holiday orders
David A.
Very poor customer service. Have sent 5 emails only 1 answered several weeks ago. That 1 answer asked me to take a photo of the coat showing that it was too small. What would a photo prove, that it is too small?
Response from PetyfyJan 6, 2021
Hi David, my name is Pearl, thank you for providing us this feedback. I completely understand how frustrating this must be for you. I am extremely sorry that you had such a terrible experience with us. We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter. We know that we respond a little late during this time and has prevented you from achieving customer satisfaction and that we have fallen short of your expectations. I have relayed this feedback to the rest of my team and can assure you that this mistake won’t happen in the future. I pulled up your emails and replied to it with size chart, please let me know what size would be a good fit for your dog so I can immediately process a replacement for you at no cost.
Carole L.
Hi i am also still waiting for my order. I was charged and still no product. I was told a customer service rep would look into my order and get back to me, and that hasn't happened yet. I hope the product is good quality. Carole lavoie
Response from PetyfyJan 6, 2021
Hi Carole, I hope you're doing fine. I've tried to pull up your order using your full name hoping that I got the correct order number. I've found out it arrived at USPS Facility Lancaster Pa. I will send the full details to your email address *****seeker****@aol.com. We are asking for your kind and understanding during this time of holidays orders been extremely huge and we coordinate with USPS and with the local courier facility. We truly apologize for the delays we already contacted USPS and they already addressed this matter. Rest assured that we will make sure you receive the item you paid for. In case the package is lost or returned, we will gladly issue a full refund or send out a reshipment. ---- UPDATE: I've sent you the details of your order and please let us know how would you like to proceed. Thank you so much!
Janice M.
Hi still waiting on my order XMAS Mega Sale ORDER PETYFY#35900 I was charged and still have not received my order. I would like to know where is my order and if it didn’t ship I want a refund. Janice Manetta
Response from PetyfyJan 6, 2021
Hi Janice, hope you are doing well. I pulled up your order and found out it is currently in transit. I will send the full details to your email address ***dge****@gmail.com We are asking for your kind and understanding during this time of holidays orders been extremely huge and we coordinate with USPS and with the local courier facility. We truly apologize for the delays we already contacted USPS and they already addressed this matter. Rest assured that we will make sure you receive the item you paid for. In case the package is lost or returned, we will gladly issue a full refund or send out a reshipment. ---- UPDATE: I've sent you the details of your order and please let us know how would you like to proceed. Thank you so much!
