Pet VMReviews of petvm.com

Terrible service. Ordered and pd for dogs meds 12 days ago. Still haven't recieved

I'm still waiting on a package that should've been delivered on Jan.12th then it went to the 13th,then to the 16th then the17th.Each time I call customer service I'm informed that it's out for delivery.still waiting.Never again will I order from this company.

sent me bad medicine, dog got fleas, been on medicine all his life before. rude, unfriendly, cold customer services. asked for manager to call me never did, only generic emails, told me to return unused product which I did for refund, then they said no refund I wrote date on box. why would this matter not legally to resale medicine. I asked why did you ask me to mail the product back which I had to pay for , they mailed back to me product was crushed by them, as the box they returned it in was undamaged so means it was purposed damaged before it entered the box pet vm or bandana rx what ever they call them selves do no use

All was well until I stopped the monthly autoship for an expensive medication. I did so because my vet took my dog off it. When the vet decided to put him back on it, I simply restarted the autoship. I was then notified that multiple shipments had been shipped at the same time. When I tried to contact the company to find out what was going on, I was connected to a call center in Asia. Neither person I spoke with could speak understandable English, and the issue was never corrected. There was no way to speak with someone in the U.S, where the company is presumably based. Absolutely ridiculous. I would never do business with this circus again.

first order --- Boston with Cushions, needed meds for her. Found this and talked with Vet. Had the best prices -- ordered and Vet gave Rx to them. Updated shipment for 2 day. Med never got here, checked tracking even with my PO and it shows to be in Oakland. Called Co. and did not get any satisfactory customer service. refused to give refund, stated they had to have prior approval from mgmt. to resend order and did not know what would happen if other order came in. Do not recommend this and above all after talking with Vet., she will not recommend this facility for pet medications.

Had my dog with skin issues on Apoquel from my vet and it did a great job. Ordered same dosage from this company and he is breaking out all over again. I'm thinking of doing a lab analysis of pills I received because I'm wondering if I got scammed. Beware!!

I placed my order for $100 of flea medication on June 12th. It's now June 23rd and my order still isn't here. I had to play middleman in getting my prescription approved by my vet. Pet VM claimed they tried to get a hold of my vet multiple times with no response. I've been with my vet for 10 years now and not once have they failed to answer the phone during business hours, every voicemail has been replied to as well as every email. Very well-run establishment. I had to give my vet the phone number for this company so they could call them and confirm my order 4 days after placing it because they had never heard of this company and hadn't received anything from them. Pet VM didn't get around to processing my order until Tuesday of this week, over a week after placing my order. I got expedited shipping comped because this company is such a mess and my order didn't ship out until yesterday, 10 days after placing my order. They blamed my vet repeatedly for the delay and had zero accountability on their part. Their customer service is very rude and kept talking over me very condescendingly, telling me this was all my vet's fault, to the point where I lost my patience with the rep and had to call back and get a new one. Trust me, stick with Chewy. The extra $20 you'll pay for medications are worth not having to deal with these people and this joke of a company

The ordered item came 12 days later. The problem with this company is that they use USPS to ship orders. You cannot expect reliable delivery with USPS.