Wendy
I love the service
I love the service. My main complaint is tracking. I will receive an email (or several) that my package is on its way. But wait... no, not really. They start their processing with the packing label and the package might not be completed for 2 weeks. By that time UPS has cancelled that tracking number and a new one is issued. It has been a consistent frustration for me. It doesn't seem like a very good system. Otherwise, my dogs look forward to the bright green box every month.
Response from Pet TreaterJul 5, 2017
Hey Wendy, Thank you so much for your feedback. It is very important for us to receive this type of feedback so we can work towards better systems for a better experience. I will be talking to my team about this to work towards a solution! Again, thank you, and we love having you as a customer and are glad your pups are happy!



