Pet Treater helps you treat your cat or dog every month with playful, interactive toys, Made in the USA or Canada treats. Every ounce of time with your pet is precious, and we help you make each moment well worth it.
Pet Treater (pettreater.com) has 375 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
pettreater.com
Website
pettreater.com
Category
Pet Stores
Location
Johnson City, Tennessee
Listed on Five Star Index
2026
About these reviews
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The company replied to 92% of reviews.
Latest
Most recent review: December 2025.
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I love this box. My cat gets to see different types of toys and try new treats. I never have to worry about buying toys I have so many now. My only problem is that shipping takes like 2-3 weeks. I also think that if I started this box before covid-19 shipping wouldn't take so long. But I recommend this box.
Response from Pet TreaterJun 5, 2020
Izzy,
Thank you for your kind review and we are super happy that your cats like to see and play with the different types of toys and try out new treats every month! We appreciate the shipping statement and we appreciate your patience. You are correct, Covid-19 has definitely added to some delayed shipping times, we are optimistic that as the months progress this will not be the case.
Thank you again for being a valued customer, we appreciate you and your fur babies!
Have a great day,
The Pet Treater Team
CH
Chandler H.
We LOVE Pet Treater
We LOVE Pet Treater! I did a lot of research before choosing a subscription box for our dogs based on price and what comes in the box. Pet Treater by far gives you the most for your money. I have a lab/pit mix named Maggie and a chihuahua named Ellie who love the boxes we get! They have loved every toy and treat that has come in the box. I am thinking about getting one for our cats as well! They are great and so fun!
Response from Pet TreaterJun 4, 2020
Chandler,
Thank you for your kind words and we definitely love that your fur babies LOVE Pet Treater. We try to create fun-filled themed boxes/packs that make the pups bark and the cats meow for them. We would love for you to give our Cat subscription a try, we love to spoil all the fur babies!
Have a pawesome day,
The Pet Treater Team
LA
Lana
Worst experience ive EVER had with ANY…
Worst experience ive EVER had with ANY subscription box. Ive been with pet treater for 4 month now, and ive had a problem EVERY SINGLE MONTH. I was charged for my first box around the 15th of the month, and as i patiently awaited the box for our pups, we were charged again on the 1st of the month. i understand this is how it works, but it kinda sucks to be charged for a second box, when i dont even have the first one yet. in total, it took the first box 3 weeks to arrive. then 2 more weeks go by, and no second box, then another week goes by, and im about to get charged for the third box, and i still dont have the second box! even tho its been 4 weeks. so i get charged for the third box, and it turns out the second box was sent back to the company, because my address was wrong. I had not even logged into my account at this point for anything other than tracking info, yet somehow my address on the account got changed. I reached out to customer service, and they blamed it on ME, and said i somehow changed it on my end. I am very proficient with computers, and i did not "accidentally" change my address, when i have to go through like 4 different screens just to even get to that page. they ended up just sending another box, which meant 3 more weeks of waiting, which made it a total of 6 weeks that i waited for my second box. so now im STILL waiting on my third box. This is week 5, and according to the tracking, its been sitting in a facility 2 hours north of me, for the past 2 weeks. this was the last straw. i reached out to customer service and requested that my account be cancelled before im billed for the fourth box. they took a week to reply, and i have now been charged for a fourth box, and still dont have a third box. Everytime i reach out to customer service, they reply with a a different variation of an autoreply message, and its gotten me nowhere. reaching customer service is impossible, and they dont seem to care about the customer at all once you reach them.. all they care about is taking your money for their subpar products. Dont waste your time. Try a different pup box. I had Bark Box for a 12 month subscription, and not once did i ever need to contact customer service because they were always on their ish. I have now subscribed to the super chewer box from bark box, and am absolutely loving it, and havent had any issues with them at all either. Bark box likes to email me and ask me how the box is going and how my pup liked the products, but treater has NEVER shown personal interest in their customer.
TLDR:
This company will take your money and not give a hoot about you.. Save your money and go to Bark Box!
Response from Pet TreaterJun 4, 2020
Hi Lana,
Thank you for taking the time to provide us a really deep, in depth review and feedback. We always invite feedback, good or bad, as it only helps us with each box we put together.
I'm not exactly sure how we typed in your address wrong, forgive me, not all systems are perfect, and like any business out there, we make mistakes, but addresses are automatically ported directly into the shipping system and a label gets printed. We also noticed, you put the same address (the incorrect one) into your billing address as well. But I did notice that when you brought that up to our support team, we corrected it immediately, and the next box went out fine.
Lastly, I completely understand your frustration with the delivery latency you experienced. I would be equally as upset if I was truly counting on something that would make me and my dog incredibly happy. Unfortunately, there's a world-wide pandemic going on and shipping carriers, businesses, especially small businesses like ours, are extremely stressed in all areas regarding logistics and supply-chain. For that, I am truly sorry we could not meet your expectations. I wish we could have given you the 5-star experience you deserve and expected. All we can do is ship when we say we will and hand off the rest of the delivery to the postal carriers.
I am truly sorry that Pet Treater was not the pet subscription box for you and your dog and I hope you love your Super Chewer box. That is another excellent choice for pet owners too. :)
Again, thank you for your business and for giving us a try.
Vantha
Pet Treater Team
KV
Kim V.
Thank you Pet Treater
My dogs both get super excited when they see me bring the blue box inside. Toby can't wait to see what the treats are going to be and Rayna absolutely loves the toys!
Response from Pet TreaterMay 26, 2020
Hello Kim, Toby, and Rayna,
We are so excited to see that you all enjoy your "blue" box full of treats and toys--that is what we like to hear! We love treating all the sweet fur babies and so appreciate your review!
Have a pawesome day,
The Pet Treater Team
LA
LATOYA
Not worth it
I loved the first box that I received, but after the first box it seems that Pet Treater (owned by Jammin Butter) has a really horrible business practice of stating that your item has been shipped only for a week or two to pass and their still to be no movement or updates on your shipment or tracking. Moreso, customer service is non existent. I would not recommend unless something changes.
Response from Pet TreaterMay 18, 2020
Hi Latoya, I'm so glad you and your pup enjoyed your Pet Treater box.
I'm sorry that you had bad second shipment experience - we stated in the onboarding emails that depending on what day you signed up, your next box might take a while to get into the cycle of shipping - up to 5 weeks. We ship once a month but try our best to make sure the first box goes out immediately. This pandemic has put a strain on resources and staffing - not just our company, but our carriers as well. I hope you can understand.
As for Pet Treater being owned by Jammin' Butter - that's not a normal business practice for Jammin' Butter either - but Pet Treater is wholly owned by itself. We use Jammin' Butter's supply chain systems, as many other retailers, to assemble our packages and move our shipments.
Customer service for Pet Treater is first class - we respond within 24-48 hours via email and social media platforms. Perhaps you mispelled [email protected]? If so, I am more than happy to help you with any issues you may have. We hope to serve you and your pet as best as we can.
Please let me know if there is anything I can help you with.
Thank you for your business and for letting us be a part of your pet's life,
Vantha
[email protected]
DP
Destiny P.
Love everything I received for my mini…
Love everything I received for my mini schnauzer mix in the trial package I received. A summery scarf, gourmet treats, pet friendly cookie and a plush toy which is his new favorite. Will definitely sign up for a monthly subscription
Response from Pet TreaterMay 18, 2020
Destiny, thank you for the kind words! The summery scarf is a bandana for you pup! But, I have seen many ladies use it as a beautiful hair scarf to tie their hair up. Any which way you choose to use it is up to you!
We look forward to serving you next month!
Pet Treater
CT
Cindal T.
I love the variety of items that are…
I love the variety of items that are sent and my pup loves them
Response from Pet TreaterMay 18, 2020
Cindal,
Thank you so much for your kind words and we really appreciate all our customers and your feed back. We definitely like to add variety and have fun with our themes!
Have a pawesome day,
The Pet Treater Team
VC
Vinny C.
Great items in my recent box!!
Great items in my recent box!!! Also catered to my pets allergies perfectly. Couldn't be happier with this subscripti
on!!
Response from Pet TreaterMay 18, 2020
Vinny,
This makes us very happy to hear! We are so glad we can help with your fur babies allergies too!!
Have a pawesome day,
The Pet Treater Team
