Rachel
On Your Own with Lost Shipments
I subscribed to Pet Treater for at least 6 months. My puppy loved the items. With Covid, shipping could take a bit, but that was expected and understandable. In October, one of my boxes never made it to me. USPS lost the box and marked the delivery to a pickup box (which I don’t have). After dealing with USPS multiple times at the local office, they told me there was nothing they could do about locating the item and to reach out to the vendor. I emailed Pet Treater Customer Service with full details and even a screenshot USPS tracking. Short story: the agent straight up said that if packages get lost it’s not the company’s fault and they won’t replace/refund an item lost by their carrier choice. I made a claim with my bank but it ended up reversed. I wouldn’t subscribe since USPS won’t take responsibility for lost packages and the company won’t work with you to find a solution to keep your business. You just end up having to request to unsubscribe and losing $25.
Response from Pet TreaterFeb 16, 2021
Rachel, Thank you for taking the time to leave us a review. We are sorry for the issues you appeared to have with a shipment and the post office. We strive hard to assist with shipping issues however it is hard to cover all issues that arise with the USPS and other shipping carriers as it is out of our control once it leaves our warehouse. If you can please provide us more info on your account we can look further into this issue and see if we did all we could to assist you properly. You can reach us at [email protected] and provide your email and/or order number that had issues. Thank you again for your time, The Pet Treater Team



