PetsVet SupplyReviews of petsvetsupply.com

They charged me twice for my order, and then would not respond to email or phone requests to resolve this, plus the dog stairs I bought don't work for a Tahoe and they did not respond for a return until after the return deadline expired so now I am stuck with a useless product that is overpriced compared to Amazon for the same thing.

I was putting in my dog bed for the back seat of my truck and went to connect the strap around the back headrest and one of the connector clips is broken and won’t hold that side up. Not happy after paying 150.00 for it so my dog is comfortable in the back seat of the truck. Please Help me out with this Situation. Thank you Jeff Sutinen 248-721-3398

The advertisement did not mention assembly. I only have one working hand so impossible for me to insert the boards. Nothing was attached so Im outside and the straps blew away in the winds. The zipper was broke.

Your items were not the same as described when I ordered them. Nor did they come together in a professionally labeled box with the company information. Your products came separately in an amazon box with no label. The bed topper wasn't even the same topper I purchased, it was a thin blanket star pad if you even what to call it that. The 2nd package was the vehicle liner also in an unknown amazon box with no information. very small thin package so there isnt much confidence in your products. When I asked for a refund you charged me taxes and warranty even though I never used the products and shipped them right back to you. I now have to file a claim with my bank to fight for the 60. your company stoled causing me more of a headache all because I returned your product.

I have bucket seats with a huge gap in the middle. Who knew the cruiser would be sturdy enough to keep my 75lbs golden comfortable. It's been 4 months and still sturdy. Really great product!

I cannot say enough good things about the K9 Cruiser. I bought one a month ago for my SUV and bought another one today for my husband's truck. Our dog sheds like crazy and the K9 Cruiser has kept every bit of hair off the seats and the floor. I have to mention that the customer service is top notch. They go above and beyond to make your purchase with them the best.

They added an item to my order that I DIDN’T NOT ORDER! Then said they’d cancel it and refund me. After several emails and voicemails they finally issued a refund. What’s weird is the item shipped from Amazon??? Happy to have my refund but won’t order from them again

I ordered the K9 Cruiser Value Bundle from PetsVet Supply for $103.97. The advertised bundle was supposed to include Priority shipping, a mystery gift, a dog seatbelt, the K9 Cruiser hard-bottomed backseat protector, a $25 gift card, and they offered free returns (for an extra $3.98). What I received from Amazon was a made-in-China NYRVEXA hard-bottomed dog car seat, which Amazon lists for $32.99, and NONE of what they promised! Feeling duped, I contacted “JAY” at PetsVet to complain about it and request a refund. It literally took twenty emails to get my money returned, and they shorted me $3.98. I thought I was supporting a small American business. Apparently, I was not. A Google Maps search of their Sheridan, WY, address shows only a mail-forwarding service. Who knows where they’re actually located, and I suspect “Jay,” the so-called customer service agent, looks more like a computer chip than what his grinning piehole pic on their website suggests. This was the worst customer service ever, bar none! On Jun 12, 2025, my Visa statement shows I paid PetsVet Supply $103.97. On Jul 6, 2025, my visa statement shows a $99.99 refund from PetsVet Supply. I believe this proves that PetsVet Supply DID NOT refund me my full amount! Apparently, Trustpilot doesn't allow for uploads, so I can't post proof of their lies. I will, however, post them on my Facebook page and anywhere else that I can. In my opinion, PetsVet Supply is an unscrupulous company, or as Rocky, the protagonist from my favorite science fiction novel, would say, they are BAD, BAD, BAD!