PetsVet SupplyReviews of petsvetsupply.com

I would say the hard boards are hardly hard, plastic cardboard, that sags. Straps broke on the very first trip I took.

The seat extender does not fit a F150 very well. The bottom is also not as hard or as sturdy as the website makes it out to be. I am not very pleased but it will have to do as are trip is planned.

I am trying to return an order, K9Cruiser and PawSteps, and am now being told that I can't return the PawSteps, for whatever reason- I was not given a reason! The PawSteps cost $129.99. It was never stipulated when my order was made, or filled, that the PawSteps were non-returnable. I would never have ordered them if that had been made clear (or even implied!) I don't understand how a company can do that! It's a lot of money and it's false advertising!! It was suggested to me that I could keep them or give them to someone else, but that I could not return them. They have never been used. What kind of customer service is this?? I am incensed about this!!

Trying to contact customer service is horrible. I mistakenly ordered the same item 3 times and there was no way to cancel two of the items. I called customer service and got a message with a promise to return my call which never happened. I did the on- line customer service and was told that someone who could cancel the two items would contact me but nothing happened. I received all the items , but now trying to return the items is not an easy process. I have to contact info@.... and wait for a response. My confidence in that process is not good.

Back seat cover so far is ok, but as everyone else has said shipping times are terrible! Well over a month still haven’t gotten my steps! It does appear that they just ship them directly from china, which explains the timing! I wouldn’t ever buy from them again, too many similar products that are stocked in the states!

The company is great at selling and shipping the product. My K9 Cruiser came as expected and I like the concept. The product is poorly made and failed with my 75 lb lab in less than 2 months. The zippers failed, the material that holds the rigid bottom tore allowing the plastic sheets to come out. Made multiple calls and emails to customer service with no replies. I would not recommend this company.

I placed a order for the pet cruiser and a pad to a total of 217.00and have tried to contact them by email, telephone calls and unable to reach them, I placed the order on July First and will now contact my credit card and try and get my money back, really bad company. This was ordered from Petsvetsupply.

Extremely disappointed with customer service - Order 22310 I don’t like writing a bad review, but the product is good, but customer service is horrible. I am writing to share my frustration with the communication with customer service I received for my K9 Kruiser. I ordered on June 22nd, and this package came with the free travel bag and seat belts, along with the rip warranty, and package package protections. I reached out to ask if there was an update on my order on July 3rd and “Jay” the customer service rep sent back that I should receive it soon. Quick customer service response. I received my K9 Cruiser seat cover on July 6th, without the bag and seat belts, but quick shipping was so positive there. I put the seat cover in my vehicle and realized that it can’t be folded up so that we can have a person sit back there. The seat cover is easy to install and good quality. We have a kiddo so we decided to return it. I emailed PetVet Supply to request a return, due to the 30 day, which was literally the same day I received it. I have yet to receive a response. I called the number on their webpage, and left a message with my name, order number, phone number and that I wanted to return the item. No call back. I emailed a second email on the 7th, still no response. I then went to their facebook page and messaged the company there, no response. My biggest issue is that I have no response to be able to return the seat cover, and still have yet to receive the carry bag and seat belts too. I will be writing and sending a certified letter if I do not get any response here in the next few days.