Debra T.
My product was damaged upon arrival
My product was damaged upon arrival. I requested a refund and a return mail label to return the item. After a few emails back and forth your company would only send a new item instead of a refund. They also did not want the damaged item returned. I accepted the new item instead of a refund. With that said, I am satisfied that your company did make this right. Jay was very professional and answered every email I sent. Thank you for your great service!
Response from PetsVet SupplyApr 1, 2026
Hi Debra, thank you for your patience and kind words, we really appreciate it. We always aim to get a working product in your hands as quickly as possible, and if for any reason you’re not satisfied after that, we’re always happy to issue a refund. Thanks again for giving us the chance to make it right!


