Pet Supplies Plus, founded in 1988 in Redford, Michigan in the United States, is a privately held pet supply retailing corporation with a major presence in the US.
Pet Supplies Plus (petsuppliesplus.com) has 101 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Sharon M.
This was my first time visiting the store and I got extremely lucky and was helped by Jacqui at 32nd and Shea Blvd. She was on point with every answer to my questions and will be the reason I come back. Thank you for excellent service.
Annette B.
I have been shopping at PET SUPPLIES PLUS for well over 10 years. I have never had a bad experience. I buy dry food, canned food, toys, bones, ID Taggs dog clothes. They award points according to how much you spend. They give coupons and they offer specials to people that are members of their reward program, of which I am. You won’t be sorry if you go to PET SUPPLIES PLUS.
ronald Z.
On July 15 at 7;36am I placed an online order for Dog Food to be picked up at the Naperville store. My credit card was charged immediately. Website indicated that orders are usually ready for pickup in an hour but wait for a confirmation email. After not hearing anything from Pet Supplies Plus I drove to the store the next day to find the store is CLOSED for remodeling until July 25th. They took my money then sent an email at 5:29pm on the 18th saying that the order was canceled because the product was not available and my card charge would be reversed. I ordered this somewhat of specialty dog food because I needed it. Bottom line is Pet Supplies Plus Takes an order for a store that is closed for 10 days without giving the Customer an options. Horrible business practice. No regard for Customer or their pets, Buyer beware!!!
Keri O.
I've been going to the store for many years and when I went in to buy a bag of dog food, I had a cute pun that I had been saving. They refused to let me use it because they said it wasn't the same flavor. Which it was not stated on the coupon. It had to be the same. Obviously, there's a new manager. I will not be going back to the store after being a customer for over 10 years.
Dee
I shopped at the Wilmington Ohio location and placed 2 orders in 1 day and didn't receive my cat dewormer.They said all the orders were sent together and the door dash driver took a picture and the dewormer was in the bag because she could see it in the picture but I still never recieved the dewormer. I am out $30+dollars. I spoke to the manager 2 times the first time I asked was it a paper bag she said it was a green bag the 2nd time she said I said It was a plastic bag but I asked if it was a paper bag so I wanted to make sure I asked that so I replayed my indoor Ring camera and I did ask if was paper. I don't doubt the store sent it out but the fact is I never received it. Another thing is the notification for the dewormer being delivered came hours after the first delivery notification. I won't be shopping there again because I don't want to use Door Dash.
manic D.
.When you hire kids you get lazy workers. 3 hours after I placed my order it wasnt ready. God forbid they had to do some work.
Susan P.
I find their prices a bit out of my budget. But if you shop smart using their sales, you can get quality merchandise at a very good price. My daughter and I are trying to find the healthiest foods for our dogs. I've had 2 of my dogs in the last few years pass due to cancer. I don't ever want to go through that again.
chien
worst customer service ever. Don't ever order online with brunswick ohio store. I called the store to make sure they have the item and after I paid for the item online they called me back and told me that it was not in stock...this didn't happen just once but several times. I will never shop there again!
