Pet Supplies PlusReviews of petsuppliesplus.com

Typed in search bar specific dog food. Every other dog food came up. Have to scroll slot. Not about to do that and be forced to look at more expensive food. Not ordering at this site

This is for the Springfield Township Ohio location. We returned a fish we had purchased that had died within the return period. We also supplied a water sample. The girl that takes care of the fish which also told me she was the manager on the phone said our nitrites were too high and refused to refund the $12.00 fish. I told her there were lots of healthy and even baby fish in the tank the sample came from. We returned fish in the past with no problem even without a water sample. The girl stated it was always their policy. I ask for a written copy of the policy which I didn’t receive. I also didn’t see these test results. I wouldn’t recommend buying fish from a place with an arbitrary quarantine that can be enforced at will without any documentation. I called the corporate office and left a message which so far hasn’t been returned. I also talked to someone on their neighbor support line that said she would check into it but so far have not received a reply.

We love the Pets Supplies Plus in CA. They deliver on time every time. The only bad thing I can say is they rarely have our brand of Science Diet Weight Control dog food in stock. My dogs weigh 95-100 lbs each and go through a 32 pound bag in just under 2 weeks. So I like to purchase 4 bags at a time. BUT IF THEY DONT HAVE IT, they’ll deliver it asap when they receive a new shipment. They do, however always have the cat food, catnip, treats for all and play toys for everyone. I get a coupon each month for being a free member - so the member savings plus the 20% coupon really adds up!!!

Poor customer service at best with grooming department at the Marshfield Wisconsin location. Brought my staffy there a few times. Recently brought her in and she was absolutely terrified to go into the store. What I requested done via grooming website was not done nor was I unformed of this at pick up. Appointment time is normally an hour or so. The most recent appointment took less than a half hour. The groomer seemed very nervous when I questioned several things. The fact that my dog was terrified and shaking upon arrival lead me to think something happened to her last appointment, but can’t substantiate anything. That and the poor customer service & questionable grooming that was done that day tells me to go back to PetSmart! Don’t recommend!!

Great customer service found everything I needed for my pet I would recommend shopping there.

This company has the most outdated technology I have seen. They send a discount to my account and to my email but the clerks have no record of it. I have to print my email and bring it to them. Most of the time it doesn't work. I have a $5 reward on my account that I have no access to because I can't log in to my account. I am done with this place.

Jeremy Shallop is among the WORST business owners in Taylor Michigan! His clerk Rianna at Pet Supplies Plus double charged our credit card and we never received our funds back! So we contacted her manager Sam who said it was nothing she do because it was Rianna's fault and then Sam passed the buck onto Jeremy Shallop the owner. In case we called Jeremy Shallop for weeks, he ignored our calls until finally calling our family back three weeks later. When Jeremy Shallop finally called us back he said quote " I do NOT care" unquote. Simply put whoever reads this please do everything in your power to stay away from 22124 Ecorse Road Taylor, Michigan 48180 as the employees there are truly incompetent people, poorly trained and as stated above the owner Jeremy Shallop cares absolutely nothing about paying customers who have been inconvenienced by his deplorable idiotic staff members. If our family could do so we would give his staff and him a negative 0 star rating.

Jenny from store 7006 on Brook Hollow in San Antonio is in the process of providing me with fantastic customer service. I wrote clear and precise directions for the delivery people to be able to find my unit when they arrived on my property; however, the driver left the order on a ledge somewhere by a bush and sent a picture to Jenny. I am currently ill and need to be inside for a few more days, so I cannot go out and search for it. Ms. Jenny has been working tirelessly with the delivery people (who, you can be sure, will be my next review) to get the medication delivered and has been calling me to follow up with her progress. I appreciate Pet Supplies Plus' tenacity with this issue. I have had previous excellent experiences with them and will be ordering from them consistently in the future.