Pet Supplies PlusReviews of petsuppliesplus.com

Getting the run about a dog food delivery. Didn’t receive it in February. Went into the store twice, gave my information. Was told another bag would be shipped. Still nothing. Went in today. I was told Victor food was low in stock. Wait for the next shipment of food

Dawsonville Pet Supplies Plus I took my 2 dogs for baths. The bath had hair in the drain from the previous dog. There was no sanitizer to spray and rinse before I bathed my dogs. The floor going out of the bath- room was extremely slippery and my dogs' legs split. Suggestions- 1-Supply spray disinfectant so customers can spray and rinse before each bath. 2-Have an employee collect the dirty towels and get the hair from each dog out of drain. 3 Have a no slip mat outside the tub room so the wet paws don't slip.

I love the employees there, especially at the Delhi, Ohio location! They are super friendly and also very knowledgeable. I've had dogs and a cat but about three weeks ago I decided to get a Leopard Gecko for the first time. I've had snakes and frogs and even scorpions but it is my first lizard so I had quite a few questions. Not only did they answer every question I had, they also made sure that I didn't waste my money on things that I didn't really need. Most other stores would have tried to sell me everything on the shelf just to make money, but they were honest and helpful. I really appreciate that!!

Corporate Greed? Now on its third owner in three years, it seems their interest is to squeeze every dollar they can with complete disregard for the customer. They are the worst and do not care. So here is my my experience from their Black Friday offering. I placed an order for two bags of dog food which I made payment and received confirmation. When I received notice to pick up the order I had gone to the store to do so and noticed there was only one bag. I inquired where the other bag was and the employee indicated that is all they had in stock. He said the other bag would come off of my credit card that was charged. I mention that I prefer to pick up the other bag when it comes in at the Black Friday price. He said sure and made a note to leave with the manager. The following day I received an email indicating that the bag I picked up was charged at full retail price. I called the store and the manager, April, said there's nothing she can do for coupons or digital orders. I then called corporate who said she will SEE if she could have the store provide the Black Friday price on the bag I picked up, however there's nothing they can do about the second bag. So I have been charged the original Black Friday price for two bags plus the the bag I picked up for some reason is now charged at the full retail price. It is a shady operation and have no care for the customer and nor to right a wrong. Will never do business with them again. Greedy Corporate Interest - Buy From The Local Mom/Pop Who Appreciate You and Deserve Your Business

Not a true pet store. This so-called pet store, stopped selling big striped sunflower seeds. No reason given. Its ok -my money spends at Amazon. Shipped to my door.

Upland, CA - Beware this location has RUDE CUSTOMER SERVICE toward customers who do not look like them. They are very selective of who they choose to be friendly with. If you don't fit their ideal look, they won't greet you nor ask if you found everything okay. Most team members will be very friendly with customers that look similar to them, but are quiet and cold toward other types of people. Don't shop there if you are not part of their demographic. Team Member Elise was very cold and didn't provide basic friendly customer service the whole time during the check out process.

Dishonest bunch of folks. They refuse to price match when buying case quantities because they say they don't sell cases. Convenient they thought. They figured they would get out of the $3.60 discount, when in fact they lost a customer for life with a standing $150/month autoship order in place and another $100 to $150 month in misc purchased. Small Minded, short sighted thinking...but then again, they did save $3.60 on the discount, and earned about half a dozen 1 star reviews in the process....so there's that.

Dog was closes at 8:30. I was there 10 after 8 and was denied because there were people in the wash. No posting were present with the dog was hours. He's the thing, if a store is open until 9 then start closing at 9 not 8:30. I had already purchased a dog wash card. My dog needed a bath. Customer service ranks behind employee convenience at Pet supplies plus in Brooklyn Park MN Avoid this poorly Gen Y staffed store.