Pet Supplies Plus, founded in 1988 in Redford, Michigan in the United States, is a privately held pet supply retailing corporation with a major presence in the US.
Pet Supplies Plus (petsuppliesplus.com) has 101 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Vince B.
Terrible the ferrets where in a cage with poop everywhere they looked unhealthy and dirty and said they cost 349 dollars felt sad and just felt sad one of them was laying in their own poop bad experience. We where going to bye one but too much money and after seeing them we just left.
Kathy C.
Had an autoship that didn't get cancelled in time so called store to see about refund and was told I could. Once I got to store neither employees or manager knew how to do it. Very un happy...have decoded to take my business elsewhere
Randa
The staff at the Pet Supplies Plus in Concord is so helpful and friendly. I needed 2 cat carriers as my cats were getting spayed the following day. I had gone to 2 other stores before finding them at Pet Supplies Plus. The carriers were already assembled and the size i needed. The manager even gave a price adjustment on one of the carriers. Very pleased with my experience!
Ralph H.
We love this chain of pet supply stores. We have one locally in Ohio that we frequent. The staff is friendly; there are always quality items on sale. We've had a great experience with this chain of stores nationwide.
Anonymous O.
Rewards program is a scam! You cannot redeem points. There are no instructions that work. No one at the store can help because they didn't join the program due to complexity. All they want is to collect your email address to track you!
Sara V.
I bought my Tropical Blue tongue skink from here and my whole experience was amazing! I noticed that the enclosures we’re spaced out and accommodating to all animals (whether that be Reptiles, Arachnids, or amphibians) and no animals were squashed together. I could also tell the animals were happy and healthy! It’s been over a month since I bought my Blue tongue skink and he is still doing amazing! (Shows no signs of decease or illness) and is eating well!) his eyes were clear when I bought him and he was well fed! (Noticed the same things from the other animals) It’s refreshing to know there’s a chain actually taking care of their animals! Highly recommend!
Mike G.
I prefer Pet Supplies Plus over many of their "big box" competitors. I find that the franchise owner at my location is often in-store, that the staff is more knowledgeable, and that they generally care more about animals. I've also had a much better experience with their white label brands than those of other suppliers.
Christina W.
DO NOT SHOP AT THIS STORE!!! THE MANAGER IS NEGLECTING ANIMALS! I stopped in for cat food this evening and went back to look at the fish like I always do. I seen a stand alone tank with a fish that looked partially alive. The MANAGER (Reagan) told me that they were a breeding pair of cichlids and that he was happy it was happening to them because a pair of breeders are supposedly hard on the tanks. I asked what was wrong with them and he said the heaters were not working. (It's a petstore. This is a very very poor excuse and animal neglect. They should have heaters) My boyfriend and I had been in a couple weeks prior and looked at these fish. We remarked at how sweet they were. The manager asked me if I wanted the fish. I went up to take a closer look and the one in the front of the tank was dead from what looks like Ich. It was COVERED IN IT!!! THIS WAS GOING ON FOR QUITE SOME TIME! I called my boyfriend to see if he would take them. I went looking for the other fish. The other fish was hiding in a rock and also covered in Ich. Once we realized that the one was dead and the other was hiding because it's mate was dead in front of it. I was horrified. I was on the phone with my boyfriend and turned around and said "I have to leave" this is horrible. I turned and walked up front with my cat food completely horrified at how they take care of thier fish and the manager came up and said he had the right to refuse service and if I didn't leave he would call the cops. I left. I won't be back. I have been a customer of theirs for many years. There is NO reason for a pet shop to be letting fish die in thier store thats open for business. This is animal neglect. They should have been treated for ich and quarantined into a different tank with a sign that said they were not for sale. Most likely they got the Ich from unclean tanks and straight up neglect. And to not have a warmer in the tank? It's a pets store. They sell tank heaters. Everyone knows cichlids need Warmer water than goldfish.
