PetsnowyReviews of petsnowy.com

This is our second robot litter tray and overall I think it performs better than the competition. The app is great and is completes the auto clean every single time. The big downside is that over time the thing smells, even if you remove the litter bag every few days. I’ve taken it apart numerous times and given every part a deep clean. But sadly I just can’t get the smell out, it’s rather zoo like. The worst part that holds the odour is the soft fluffy strips that I assume help the drum turn. I’ve tried everything on these including laundry detergent and disinfectant. Whilst the ‘deodoriser’ function exists it can’t remove odour, only mask it. I’m getting close to having to get rid of it entirely.

The Petsnowy litter box we got was honestly the best litter box we’ve had, this being our third. Quiet, works, and most importantly reliable! The customer service is top notch, I needed a replacement part and they were so considerate and prompt with a response. I’m happy to stay with my Petsnowy device.

This changed our lives. Highkey recommend buying the disposal bags with pre cut holes. It makes maintained very easy. After 3 years of use our litter bed got damaged from normal use. We let the support team know and they sent us a replacement free of charge. Feels good knowing the product is backed up by the company!

EXCELLENT PRODUCT AND CUSTOMER CARE I bought my first litter a couple of years ago and this literally changed my life and my kitten's too. Great product and excellent Customer Care. I had a few normal issues and they promptly sorted everything out even replacing for free a malfunctioning component. Fast delivery too. Highly recommended!

Our robot litter tray broke and so I emailed PetSnowy at 4pm on a Saturday. I received an answer 4:52am Sunday. Clarified my order number 9am on the Monday so they could check the warranty. Received a replace unit by DHL today (Tuesday). In my book that definitely counts as Speedy customer service.

El arenero dio problemas desde el principio pero rápidamente dejó de funcionar una de las piezas más importantes, el émbolo. Cuando esto ocurrió me contacte con la empresa para ejercer la garantía con la triste sorpresa de que después de insistir por 6 largos meses aún no recibo respuesta

I ordered the complete set with litter box, water fountain and feeder on 8/14/26. Online when I ordered the cream one it said preorder and that ships by August 22nd. On the 26th I emailed for an update as nothing had been sent and there was no change in order status. They emailed back stating it was out of stock and that they should be getting a shipment by the end of the month. They offered the other color which I declined as that’s not what I want. On the 3rd I reached out again as there has yet to be an update.the email I received is below. Thank you for checking in with us regarding your order, and we sincerely apologise for the prolonged waiting time and the inconvenience this has caused you. We have some updated information to share with you today. The white litter box will arrive at our warehouse today, and we are ready to arrange its shipment shortly. Unfortunately, the white water fountain is still delayed due to shipping issues and has not yet arrived. Our classic‑coloured water fountain and feeder are currently in stock and available for dispatch. If you are open to switching colours, we can ship these in‑stock items to you right away. We fully understand your frustration and respect your concern about cancelling the entire order if this arrangement does not work for you. Please let us know which option you would prefer moving forward. I advised again I did not want to change the color and expected that I would be receiving tracking info in the next few days. That was not the case. Still no update. So I reach out yet again yesterday 9/8/26 to get information and I receive the email below. We are so sorry for the delay and for keeping you waiting! To be transparent, the white Snow+ Litter Box is currently out of stock as we wait for our next shipment to arrive. However, if you would prefer not to wait, we have the Classic color fully in stock! We can swap your order to the Classic color and ship it out for you immediately—this applies to the litter box, water fountain, and feeder as well. Please let us know if you'd like us to switch your order to the Classic color for immediate dispatch, or if you prefer to wait for the white version. Thank you so much for your patience! If you go on the website it shows that if you order the complete set right now it says that it ships in 24 hours. Now I feel as if I’m losing my mind because they are telling me it’s out of stock but if I order it now it’s supposed to ship within 24 hours. Is this company a scam? Do they just keep lying to you to get you to just end up switching to their tan color? So I decide to contact the phone number for customer service. The woman in the phone tells me that she cannot access my account, that she cannot help me, that there is no one to contact via phone for my situation and that I’ll just have to keep emailing. I find this to be absolutely absurd and the headache of this ordeal not worth it in the slightest. So far I do not recommend purchasing from this company. I don’t believe you should advertise products you don’t have. If the item is a preorder which I know I purchased, then don’t put a date that’s not legit to produce said items.

I love my self cleaning robot, customer service is great and helpful with issues or concerns I’m having. I recommend the snowy robot litter