PetSmartReviews of petsmart.com

I've been shopping with PetSmart online for a few months. I've never had an issue except for my most recent order. PetSmart sent me a shipping notification and charged my credit card for my order. A day later I received an email telling me to disregard and shipment confirmation I previously received, as my order had been transferred to another carrier, FedEx. FedEx has never been used to deliver my past PetSmart orders. FedEx has no shipping information for my order. I contacted customer service by phone after two days of no proof of shipment. The CSR couldn't have cared less. He just tried to get me off the phone. Couldn't tell me why this happened, could not verify shipment, could offer no assurance that FedEx wouldn't be used in the future. He offered to reship the order. Why? With no assurance the same thing would happen again? He said he would issue a refund. So PetSmart is charging customers' credit cards for orders that have not been shipped. PetSmart is garbage. I will never order from PetSmart again. If I don't get my refund, I will dispute the charge. Scammers. Bait and switch so they can have early access to cash.

I went in to get cat food. The cashier was absolutely rude

I am writing to formally escalate my concerns regarding a recent order of dog food that was delivered to me with multiple cans in unacceptable condition. I have been attempting to reach someone who could properly address this matter, including making several calls and asking to speak with a District Manager. I appreciate that Sheila ultimately returned my call and took the time to discuss my concerns. However, after speaking with her, I remain extremely dissatisfied with the resolution and, more importantly, with the explanation I was given regarding the condition of the cans. I was told that only one can had a slight dent. That statement is directly inconsistent with the photographs I provided. The photographs clearly document multiple cans that were dinged, dented, dried out, and otherwise visibly damaged. The condition of the cans and the way they were packed in the shipping box raise legitimate concerns about whether this product was handled and shipped appropriately and whether damaged cans of this nature should ever have been placed back into inventory or sent to a customer. I find it particularly concerning that the explanation I received does not correspond with the photographic evidence. I am not simply expressing dissatisfaction with the appearance of a package. I purchased food for my dog, and I expect the product I receive to arrive in safe, sanitary, and acceptable condition. I also want to address the issue of contacting Shanti. I appreciate Sheila addressing my concerns, but I do not understand the statement that there is no way to reach Shanti other than through an email address. I have located Shanti on both LinkedIn and Facebook, and given the difficulty I have experienced trying to get this matter addressed, I intend to reach out to her through those channels as well. I have spent considerable time calling and trying to find the appropriate person to speak with because I believe this issue deserves more than a basic customer-service response. The photographs speak for themselves, and I would ask that they be reviewed carefully in their entirety rather than characterizing the situation as one can having a slight dent. I am requesting that management review the photographs, the condition in which this shipment was packed and delivered, and the handling of damaged product. I would also appreciate a clear explanation of your company's policy regarding visibly damaged or compromised cans and whether such products are permitted to be returned to inventory and subsequently shipped to customers. I appreciate anyone who takes the time to address this matter seriously. My goal is not simply to complain; it is to ensure that customers and their animals receive products that are properly handled and safe to use. Thank you for your time. I look forward to receiving a response from the appropriate District Manager. Sincerely, Irene Black

really bad customer service from the elderly lady at my local store, cant recommend petsmart at all, all i want is supplies for my cat but they overcharge you on everything and i can go on amaozn and get it for cheaper. - Sadie

Store 0178 Ridgemar This is the store I try to always go to their store. management is the best they r kind and give you the customer service that should be done everywhere. Teagan Reptile is the best. Grooming they’re just as wonderful.

Jackie at the Houston Eldridge store in grooming dept is great at her job. she has a calming effect on my dog. he is usually hesitant to go with people he doesn't know to well, but she calms him and gets him to relax for his nail procedure. All the staff in grooming area are friendly and helpful.

the customer service girl there was very rude very disrespectful and I will never ever shop here again that's your

I placed an order on the PetSmart website, and had a Same Day Delivery, via DoorDash. My order arrived without the receipt. It always comes with a 8.5×11 inch receipt, affixed with a large sticker. The receipt had been forcefully removed, and only the top of the sticker was on two products. I contacted the store, and the woman I spoke with could not comprehend what I just stated. She asked for my order number, just to state it "should/usually" have/has a sticker...and that was her extent of helping me. I submitted a complaint, and the representative ignored everything I stated about the receipt being missing, and my concern about my personal information being in the wrong hands. The representative provided a scripted response, of how to retrieve the receipt in the app. Again, I stated that was not the issue, and to have a supervisor contact me. The same representative replied again, with the same script. Now, I was intentionally being gaslit. I submitted a second complaint, and no follow-up was received. I provided a survey, of the negative experience, and scripting. If something fraudulent does happen down the line, at least I have a point of origin. Nevertheless, I am still uncomfortable with the fact a stranger has the names of members of my household, my phone number, last four digits of the card, and the order number, with a description. PetSmart, you never cease to fail me. You did not want to help.