PetSmartReviews of petsmart.com

I go to my local Petsmart in mandeville, La This store is exceptional. All of the staff r long time workers. They r very knowledgeable & friendly. They know there stock and go above and beyond to help There groomer , Tommy, is exceptional. I believe the one of the other Andrea ( I think) is also good from what I’ve heard. Tommy O does my 12 yr old poodle who acts like a puppy as well as my 1 1/2 yr old Pomsky who had never been professionally groomed . The first time at 8 month , I was afraid I’d get call he couldn’t do him. There were no issues. He did great. They r very experienced. Both of or Petsmart r great. My dogs have only been groomed in Mandeville but I’ve been helped and purchased from both stores.

Bought 10$ donation bag for elderly dogs that had a little rubber ball and little can of dog food. I’m sure the elderly dogs got 10$ worth. Purchased 12 bags of dog food only to be told the loyalty program wouldn’t be honoured. This place isn’t honest and I’ll never spend another dime there.

Unfortunately, this will not allow you to give a zero star rating. For 4 1/2 years I usually shop at the West Chester, Ohio location exclusively. Until today I have never had a problem. The staff are usually very helpful and professional. The exception was today. I had to return 8 cans of prescription dog food. Apparently it was a bad batch. Spoke with someone at the store the day before who advised that I would have to bring them back (even though some were opened) in order to exchange them. I went in today with the opened cans so that they could also see that the food in them was not good. Checked first to see if there were enough cans on the shelf to replace them but there was not. I had the misfortune of getting "Alia" as the cashier. Explained the situation and stated that unless they had enough cans in the back, they will need to just do the refund. She called the "store manager", Andrew, who immediately asked, "What's going on here?" then, "Is the food expired?" His tone was not friendly and somewhat accusatory from the onset. Eventually he went to the back to look for more. In the mean time "Alia" starts the process of returning the items. Again explained that if he could find enough cans it can just be an even exchange. He does find them and the exchange process begins. She asks for the RX card. The only one I had on me was an expired one. Mind you, the Rx number used for the original purchase was on the RECEIPT that she had in her hand!!! Rude Alia states, "This card is expired so I am going to have to mark it". I responded, "That's fine but that's not the only card I have, it's the one that's on me now". THE POINT HERE IS THAT THE ORIGINAL PURCHASE WAS MADE WITH AN UNEXPIRED CARD and I was only there because the product was bad! I asked for the card back and she again repeats, "This card is expired!" as though I am a child that she is scolding. I stated that I heard her the first time! With a nasty smirk on her face this "young girl" states, "Why are you giving me a hard time?" I asked, "Why are you being so rude?". This is a young girl in her early 20's talking to a customer who is over 65 as though she is a child. Then I asked for the manager, Andrew. I addressed her attitude but Andrew immediately became very defensive responding, "I have never had a problem with her from other customers" which basically said that I and not his employee is the problem. He kept side tracking the real issue and tried to put words in my mouth. Multiple times I had to redirect the narrative to the facts and clarify that his statements were incorrect. In addition, he consistently minimized the components and validity of my complaints. The whole time "Alia" is watching the conversation with a smirk on her face. I asked for the name of the district manager and was told that he just left the company but refused to give me the contact information for the interim district manager and gave me the phone number to Customer Care instead. I immediately called as soon as I got to my car. Before I left, I told him that I would not be returning to this store and his response was, "That's fine". Apparently Andrew is okay with losing business for PetSmart. I don't know if the other locations have better management leadership and the staff have higher customer service training, but this store lacks both. I immediately looked up Chewy's website where I will be making my purchases from this point forward. Leadership makes the difference and unfortunately Andrew lacks all the basic components of a good manager and leader. PetSmart Corporate office, do better!

I wanted to order items and have them shipped to my son. Since his address is different from mine, I can't. Spoke with a customer service rep and they confirmed. I would have to have it shipped to me, then ship it to him. Absolute nonsense.

What a joke in New Bern North Carolina. I pay $100 ...well 90 something ..for my dog to get a bath and a nail trim. 3 weeks after his last bath I was told he was too matted to have his bath. So I then scheduled a grooming session to have him cut and paid for dematting as they said was needed and they still canceled my appointment. I took him to Bill's pet shop in New Bern and they said what a joke. He was fine he had minimal matting under his ears where he been playing in the snow and rubbing his head. I will never ever go back to PetSmart in New Bern North Carolina what a joke!

Horrible Customer Service❗️ Horrible Online Orders❗️ Horrible Supervisors❗️ I have NEVER, EVER been so disappointed with a Pet Store than other than PET SMART❗️ They lack professionalism, they don’t give a damn about your pets or what the issue is. They lack knowledge of what needs to be done and how to correct an issue with it occurs and because I’ve been ordering from them all these years and giving them my money for POOR SERVICE.❗️Today, 2/5/26 is the LAST TIME THEY WILL GET MY MONEY OR WASTE MY TIME AND MY DOG’S TIME EVER AGAIN. I’M SO OVER IT❗️🥲

I brought a newly (less than a week) adopted senior rescue dog that had overgrown hair and a lot of mats. I went to PetSmart because they could take him quickly and didn’t shy away from an “anxious, medicated, nippy dog.” He desperately needed to be groomed, the hair at the top of his head was matted and in his eyes. His back end was so matted it affected his ability to poop comfortably. So I booked a late appt on a Friday afternoon hoping to just get a sanitary grooming and perhaps around his face before he got too upset to continue. I fully expected to have to make multiple trips to get him completely groomed. My luck, Alyssa was working and she took her time with him. She didn’t muzzle him, shaved him down, bathed him, cleaned his ears and trimmed his nails. She far exceeded my expectations! She treated my dog with kindness, lots of patience and professionalism! I cried when I saw him, she was amazing. He walked out of PetSmart with a bounce in his step and he looked and smelled so much better. I know he’s no longer in any pain and is a much happier dog.

PetSmart is the one store where your dog truly feels like he/she is a member of the family!! My wife and 2 young daughters love to take Finster, our American Bulldog puppy to socialize with other dogs of all sizes, every Sunday. Finster gets excited when we pull into the strip mall that PetSmart is located in also!! It is a great opportunity for dogs of all sizes to "mingle". He also knows he is gonna get a toy of his choice to take home with him when we leave!! All of the staff are very friendly, and helpful if you have any questions you would like answered. It is truly a family experience when you walk through the automatic doors of PetSmart!!