PetSmartReviews of petsmart.com

*Edited review after customer service reached out and made right my concerns. Bumped up from 2 stars to 4. PetSmart gave me a gift card totalling the difference with a little extra for my troubles. My last order also arrived in perfect condition. Thanks PetSmart.* Every time I place an online order the cans arrive damaged, so I have to exchange many of them. My last order I signed up for autoship to get the discount and then cancelled the autoship as it says you can cancel at anytime. PetSmart then canceled my order before delivery with no explanation. When I called they said it was a supply issue - despite the items still being available online. After that the autoship discount was no longer available. When I called again they said they could just give me points and not the same initial discount. So the autoship “cancel at anytime time” would seem to be false advertising as they definitely did not follow through.

If I could leave zero star, I would. Yesterday I took my mini golden doodle , 7 months old for her first grooming experience. Bc it was her first, I didn’t have expectations that couldn’t be met. However, my pup was there from 12:30 to 5 and received minimal attention. She was complained about and excuses were made about why she didn’t receive most of what we pay for as a professional service. No phone calls were made to me to inform me of any issues, none. So she was there for 4 1/2 hours and they couldn’t find 2 minutes to call me??? Then they told me that my pup is NOT a mini golden doodle , which in fact she is, and proceeded to tell me I was being charged for a regular doodle . Also charged extra for a weekend appointment and was never informed of that. This happened at a prior appointment for another one of my dogs the year before in April bc they said I booked around a holiday time . This seems to have become a normal routine for them to nickel and dime you to death and NOT deliver what you’re paying for!!! Very, very disappointing. I also spoke to another pup mom outside who also has a mini golden doodle and her pup was there for an hour and half and was told the same thing and paid $63 while they tried to charge me close to $100. Never again.

took my poodle in for a grooming she was supposed to get a teddy bear haircut came out looking like a hairless dog with a hairless dog with a hair piece in Elyria ohio !!!

I dropped my dog off at 8 am this morning by 8:20 am I was receiving a call to come pick my dog up because she had been coughing and because of her age she was not able to be groomed or stay there, I asked the staff if I would be able to reschedule (Monica) in the Annapolis office responded “no” we’ll provide you with other options. I have been home from work for several hours and not once has my dog coughed. Very disappointed and unprofessional experience today. Chloe’s mom

I tried their grooming service. Amazing worker Christian did on my Yorkie Baby. He’s the one who I will going with . Great customer service too.

I have been going to Pet Smart for at least 10 years. I have purchased in the past a 36 gallon, 20 octagon fish tank, numerous coral decorations, filters, food and numerous fish. Upon arrival today I wanted to purchase 2 African cichlid fish. Was told by an employee that she could not sell them to me because my 36 gallon aquarium was not adequate for two fish. I spoke to the employee and told them I have a 50 gallon also. I was practically told I was a liar because I said I had the 36 gallon first which I was going to put them in. I have bought numerous cichlids there. There was going to be only two in the tank which there is now since I went elsewhere and I was not interrogated. I said to the employee or manager that they were worried about two fish when every time I come in there are dead fish in numerous tanks.

My longhair dachshund has been groomed at PETSMART for over 7 years. But this time they scalded the top of her head with the hot dryer. Apparently my dog had fallen asleep. The groomer didn’t tell me what she had done, and I didn’t notice because of her long hair. Three days later, the blisters exploded and the top of her head was covered in blood and open sores. After a $300.00 vet bill and lots of medication and first aid, the local PETSMART staff repeatedly called and harassed me. And the PETSMART corporate office totally ignored me. All I asked was a return of my grooming cost, because the entire top of her head had to be shaved, and the cost of my vet bill. I’m 74 years old, and my pet had been put through unbelievable pain, but PETSMART totally ignored me. This company is only in business for the money. They have NO compassion for pets.

I used to like PetSmart. But we recently were sent an autoship order without receiving prior notification to adjust the order or edit it if needed. The the order was shipped from our hometown in western SD to Osseo, Mn then to Denver then back to our hometown. (Very stupid Shipping Logistics) Unfortunately we were away for a few months and had a forwarding on our mail. The carton was then forwarded to where we are staying and ended up costing us an extra $30 in Shipping Fees. Very unhappy with their autoship practice. Had they sent an email to give me a heads up (like all other companies, where we have autoship, do) that this was going to be sent out, I would have adjust the order and changed the delivery address. But because of their lack of customer service I got stung. So much for free shipping. This won't happen again as I will no longer do business with PetSmart, who utilizes deceptive business practices.