Rick H.
I didn't get the 40% discount when I…
I didn't get the 40% discount when I purchased so I called to discuss it with a representative who hung up on me. I made numerous attempts to call back and received messages that he was not available. Update: Chris I appreciate your response from you however you didn't mention that when I called and spoke with your representative to discuss the error and suggested to cancel my order and process with the 40% he rudely hung up on me. I also checked my phone and I had no missed calls from any of your representatives. Still waiting for any success in helping my dogs.
Response from PetScyOct 6, 2026
Hey Rick, Thank you for the updated information. Customer support is extremely important to me, and I take feedback like yours very seriously. Your initial review prompted me to go back and listen to the call, as I had already been concerned about issues with our support company's phone system. I can assure you that if one of my support representatives intentionally hung up on a customer rudely (unless the customer was being abusive), that would be grounds for termination. After listening to the call, what may have seemed like someone hanging up was actually the phone system disconnecting. I'm looking at the call logs as I write this, and they show that once the call disconnected, my representative attempted to call you back multiple times. That said, I completely understand your perspective. Since then, I've worked directly with our support company to address and resolve these phone issues. **Regarding the product itself:** I see your order was delivered on October 10, so you've only had the product for about 10 days. We generally recommend giving the chews **3–4 weeks before evaluating results**. The reason is that skin and allergy-related issues typically don't improve overnight. It's a gradual process, and improvements can sometimes be difficult to notice. For example, your dog may still be itching, making it seem like the product isn't working. However, if your dog is itching 30% less than the previous week, that's meaningful progress, even if it isn't immediately obvious. We also recommend following the **initial loading phase listed on the bottle for the first month**, which is designed to provide additional support before transitioning to the maintenance serving. Our formula focuses on two key ingredients: - **Quercetin:** A natural compound with antihistamine-like properties. The goal is to help support a healthy histamine response and provide some short-term comfort from allergy-related itching. - **Colostrum:** What I consider the real star of the formula. It contains beneficial compounds that support immune function and skin health, with the goal of helping your dog's skin recover and maintain a healthier condition over time. The idea behind combining these ingredients is to support both short-term comfort and longer-term skin health. **As for your subscription,** I see you originally ordered on a subscription, so I've pushed your next shipment back to **November 10, 2026**, to give you more time to evaluate the product. Please reply to this email before then and let me know how things are going. If you're noticing improvements, even if the itching hasn't completely stopped, that's an encouraging sign that the chews may be helping. With continued use, we hope to see further progress, although every dog responds differently. I appreciate you taking the time to share your experience. Your feedback helped us identify and address a customer service issue, and I genuinely appreciate that. Thanks again, Chris PetScy