PetScyReviews of petscy.com

Response from PetScyOct 9, 2026

Hello Linda, A tracking email was sent to your email on file yesterday at 6:35pm Est time. Please check your junk file. I provided the link as well : https://webtrack.dhlglobalmail.com/?trackingnumber=9261290198160253050991 Reviews ratings are important to our small company. Being that tracking was sent, I hope you would consider updating your star reviews. Let me know if you have any questions and ill personally see to it. Appreciate ya, Chris Founder

Response from PetScyOct 10, 2026

Hi Joan, We are deeply saddened by the loss of your pet, and our thoughts remain with you during this difficult time. We do want to gently clarify the context surrounding your review. According to our tracking and support records, your order was delivered on September 18th, and you called us the next day, on September 19th, to cancel your subscription specifically because you said your dog had passed away. Because our natural supplements require consistent daily administration, considering it a supplement, to build up in a pet's system, a single day did not allow time for the product to take effect. Given that the supplement was never actually used or was used only once, leaving a review stating that it "doesn't work" is unreasonable and misleading to other customers. We would greatly appreciate it if you would kindly update or remove your review in light of these facts. If you need any further assistance with your account, please feel free to reach out to us directly. Best, PetScy Support Team

Response from PetScyOct 10, 2026

Thank you so much for the 5-star review, Teresa! We are so glad to hear that ordering was easy, your delivery arrived quickly, and the product is helping with your dog's itching! Providing fast service and effective relief for your pup is always our goal. If you ever need any assistance or have questions in the future, please feel free to reach out anytime! Best, PetScy Support Team

Response from PetScyOct 8, 2026

Hi Carol, Can you confirm how your dog got worst? All the active ingredients in the chew are tested and safe. Why we have thousands of happy customers. If your dog got worse the only explanation is that they're possibly allergic to Pork which is the main flavoring ingredient. We are so sorry to hear about your experience and are truly concerned to learn that your dog is not feeling well. The health and well-being of your pet is our highest priority, and we take feedback like this very seriously. We have sent you a private message to get more details, look into your order, and assist you directly. Please check your inbox at your earliest convenience so we can help. Best, PetScy Support Team

Response from PetScyOct 7, 2026

Hey Carol, Per our terms and conditions, an order needs to be canceled before it is processed, as orders are automatically sent to our fulfillment center for shipping. In this case, you did cancel, but unfortunately it was after the order had already been processed. Not a big deal—we can still get this taken care of for you. As for the reviews, they are absolutely real. It sounds like your dog may just have a more particular palate! Here’s what I propose: Let me send you our updated formula, which we specifically improved to taste better. Once you receive it, just reply and let me know whether or not she likes the taste. Once I hear back from you ill refund the order that was not cancelled on time. If your dog doesnt like the taste, you can send back the open bottle and ill refund that as well? Sounds fair, right? Let me know and ill get this sent. Chris Founder

Response from PetScyOct 7, 2026

Hi Lorie! Thanks for the feedback. We actually recently upgraded the formula to improve the taste, so we’re currently cycling through the remaining formula, which about 4 out of 5 dogs enjoy. If your dog doesn’t like the taste, no worries at all — just let me know and I’d be happy to send you the new formula to try. We’d love to see if your pup prefers the upgraded version! Thanks again, Chris Founder :::