PetScyReviews of petscy.com

Response from PetScyFeb 4, 2026

Hello Dot, We are deeply sorry for the loss of Buddy; 12 years of companionship is a beautiful bond, and our hearts truly go out to you. We would like to clarify the process to ensure you know we did not intentionally ignore your request. When an item is returned, our customer service team does not receive an automatic notification from the carrier or warehouse. Because of this, we were unaware the package had been sent back until you contacted us again to trigger the refund manually. We are constantly working to bridge these gaps between shipping and support to make things easier for our customers, especially during difficult times like these. We have confirmed your refund is complete and have ensured you are removed from all future mailings. With deepest sympathy, The PetScy Team

Response from PetScyFeb 4, 2026

Hello Virginia, That is exactly what we aim for! We know that consistency is the absolute secret to seeing the best results for your pup, so we make it a top priority to ensure your next supply arrives before that last chew is gone. Thank you for trusting us to stay on top of your deliveries—we’re glad we could keep the momentum going! Best, The PetScy Team

Response from PetScyFeb 2, 2026

Dear Helene, Thank you for the update and for confirming that your refund has been processed. We sincerely regret that your experience felt like a "tangled web," as that is never our intent. We’d like to provide some clarity on the timeline based on our records: 1. Subscription Transparency: The subscription option is selected at the time of purchase under the "Choose Package" section of our site. We aim to make this clear so customers can benefit from consistent use, which is recommended for supplement results. 2. Cancellation & Support: Our records show that when you reached out in November 2025, we confirmed your cancellation immediately. While a shipment had already processed, we offered several solutions, including a return for a full refund or a partial refund to keep the product. 3. Return Process: In our most recent correspondence last Wednesday, we were standing by for the tracking information of your return to finalize the process. We are glad to see this has now been resolved with your refund. We appreciate your feedback regarding the return policy visibility across our sites; we are looking into this to ensure total consistency. We wish you and your dog the very best. Best regards, The PetScy Team Update 2.6.26 I’m the founder of the company and personally review all website updates and changes. We make every effort to ensure customers have a clear, easy ordering experience and are taken care of if a mistake is made. I’ve personally reviewed your account and can see that the order was placed as a recurring subscription. You chose the discount recurring order vs clicking on the One Time Purchase options. We do not hide this information in small print, and our site follows the same structure used by many of the largest pet brands in the industry. That said, I completely understand how frustrating this situation can feel, and we always aim to resolve issues once we’re notified—which we did in this case. As noted by our support team, once you reached out on November 8th, your order was promptly canceled. I can confirm that on Nov 8th all future orders were cancelled as well. For reference, cancellations can be made at any time by emailing [email protected] or through the customer portal. These options are also available on PetScy.com under the “Help” tab at the top of the page. I’m always open to feedback. Currently, customers choose between a one-time purchase or a subscription, and when a subscription is selected, the product title clearly includes “Subscription.” This is visible in the cart, during checkout, and in the order confirmation email. Canceling is as simple as replying to the confirmation email or contacting support, and refunds are issued once requested. If you have any suggestions on how we could make this experience clearer or easier, I’d genuinely appreciate hearing them. Our goal is always to improve and provide the best possible experience for our customers. Chris Founder

Response from PetScyJan 29, 2026

Hello Herbert, That’s exactly what we aim for! We believe getting your pup’s essentials should be the easiest part of your day. Thank you for the feedback—we’re glad the online experience worked well for you. Best, The PetScy Team

Response from PetScyJan 29, 2026

Hello Tommy, Short, sweet, and exactly what we like to hear! We’re thrilled the product is doing its job for your pup. Whether it's less itching or a healthier coat, we’re glad to be part of the solution. Thanks for the support! Best, The PetScy Team

Response from PetScyJan 27, 2026

Hello Roy, We have investigated your account and can confirm that all necessary documentation has been successfully sent to the email address on file. Specifically, you should have received: 1. An Order Confirmation email immediately following your purchase. 2. A separate Invoice containing your official order number. 3. A Shipment Confirmation email including your active tracking information. If our system shows your order number as "invalid," please double-check that the number you entered matches the one on your invoice. We have also sent you a private message to verify your contact information and ensure these details haven't been filtered into your spam folder. We want to make sure you can track your order's progress immediately. Best, The PetScy Team

Response from PetScyJan 29, 2026

Hello James, Thank you so much for the feedback! We know Colby is counting on those chews to stay feeling his best, so we make it a top priority to ensure his deliveries are always on time. We’re honored to be a part of Colby’s wellness routine. Thanks for being part of the PetScy family! Best, The PetScy Team